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Remote Solution Architect - Remote

at AHOY

Posted 6 months ago

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Description:

  • We are seeking a highly experienced professional to lead presales, solution architecture, and project management for our Egypt office.
  • This role will play a critical part in driving customer success, technical excellence, and delivering outstanding projects.
  • Responsibilities include collaborating with the sales team to identify customer needs and propose Atlassian-focused solutions such as Jira, Confluence, and Bitbucket.
  • The candidate will conduct product demonstrations, proofs of concept, and workshops tailored to client use cases.
  • They will prepare and deliver compelling RFPs, RFIs, and technical proposals that align with customer requirements.
  • Staying informed about the latest Atlassian tools, features, and integrations is essential to advise clients on the best-fit solutions.
  • The role involves designing scalable, secure, and efficient solutions around Atlassian tools for cloud and data center instances.
  • The candidate will guide solution design, architecture, implementation, automations, and integrations across the Atlassian platform.
  • They will work with internal customers to identify their Atlassian needs, promote best practices, and actively design the architecture of Atlassian solutions.
  • Overseeing and scaling the Atlassian ecosystem to ensure best-in-class services to its customers is a key responsibility.
  • The candidate will implement Jira, Confluence, Jira Service Management, and related Atlassian products as complete solutions.
  • Providing customer support on-site or remotely with high quality of service on Atlassian products is required.
  • The candidate will be accountable for high quality of service and customer satisfaction.
  • Collecting functional and technical requirements from clients and writing the technical specifications document is part of the role.
  • Handling escalations and effectively resolving any Atlassian-related issues during the service delivery process is necessary.
  • Identifying and mitigating potential risks and issues in service delivery and project execution is expected.
  • Developing and maintaining strong relationships with clients, serving as the primary point of contact for any Atlassian-related service delivery issues or concerns is crucial.
  • The candidate will manage and oversee the implementation of Atlassian solutions, ensuring delivery on time, within scope, and budget.
  • Communicating project progress, challenges, and solutions to clients and stakeholders is required.
  • Identifying risks and developing mitigation strategies for successful project execution is part of the role.
  • Driving collaboration among cross-functional teams to ensure seamless project delivery is essential.

Requirements:

  • The candidate must have 5+ years of Jira administration experience within a large enterprise environment.
  • A strong understanding of Atlassian products and their enterprise applications is required.
  • Knowledge in cloud platforms such as AWS and Azure, and integrating Atlassian tools into cloud environments is necessary.
  • Experience in REST APIs and Web Services is essential.
  • A conceptual and practical understanding of ITIL and CI/CD is required.
  • The candidate should have know-how in Active Directory, Linux, Web App, and DB Servers.
  • The ability to communicate effectively, both written and verbal, with technical and non-technical teams is necessary.
  • A customer-oriented mindset with a good understanding of milestones, deliverables, and SLAs is required.
  • Strong problem-solving and interpersonal skills, with the ability to work independently and in a team, are essential.
  • Proficiency in Agile methodologies, specifically Kanban and Scrum, is a big plus.
  • A Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field is required.

Benefits:

  • The position offers a market competitive salary.
  • Employees will receive leaves as part of the benefits package.
  • Health insurance is provided to employees.
  • A hybrid/remote work model is available, allowing for flexibility in work arrangements.

Job title

Solutions Architect

Job type

Full-time

Experience level

Lead

Required experience

5 years

Salary

-

Degree requirement

Degree required

Skills

Scrum AWS Azure REST JIRA Agile CI/CD Web services Kanban

Location requirements

Egypt Pakistan

Benefits

Health insurance Competitive salary

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