Remote Solutions Architect

Description:

• ScienceLogic is seeking a Solutions Architect to act as the primary technical interface and subject matter expert for the ScienceLogic product line.
• The role involves delivering expert-level consulting and technical support to customers, ensuring solutions are implemented with precision and satisfaction.
• The Solutions Architect will serve as a trusted advisor for ScienceLogic platforms, including SL1, Skylar, PowerFlow, and Restorepoint.
• Responsibilities include collaborating with customer technical and leadership teams to guide platform architecture and strategic implementation decisions.
• The position requires leading technical workshops and design sessions to define system requirements, create architectural diagrams, and deliver comprehensive documentation.
• The Solutions Architect will design and develop customized solutions tailored to specific client requirements, working closely with Sales and Customer Success teams.
• Custom components to be created include Dynamic Applications, Run Book Automations, Dashboard Widgets, Reports, Integrations, and Scripts.
• The role involves translating customer needs into functional requirements and technical deliverables that align with best practices and product capabilities.
• High-quality technical documentation will be produced, including architecture and design documents, system assessments, gap analyses, and deployment requirements checklists.
• The Solutions Architect will act as a customer advocate, identifying product improvement opportunities and providing feedback to internal product and engineering teams.
• The position also includes leveraging field experience to drive continuous improvement in deployment methodologies, documentation, and customer onboarding processes.
• Contributions to the development and refinement of best practices for system scalability, reliability, security, and monitoring are expected.

Requirements:

• A Bachelor’s degree in Computer Science, Engineering, or a related field is required.
• Candidates must have 10+ years of experience in enterprise infrastructure monitoring and support.
• A minimum of 5+ years of hands-on experience with the Linux operating system is necessary.
• Proven experience in designing and deploying IT infrastructure, application monitoring, and performance solutions is essential.
• The ideal candidate should be self-motivated and proactive, with the ability to manage priorities and maintain a positive, solutions-oriented attitude in high-pressure situations.
• Strong leadership and organizational skills are required, with the capability to manage multiple complex projects and coordinate effectively across teams.
• A team-oriented mindset is essential, with a willingness to collaborate and support colleagues to ensure collective success.
• Candidates should be creative and strategic thinkers who can bring innovative solutions to technical challenges and adapt quickly to evolving requirements.
• Demonstrated ability to analyze complex problems, identify root causes, and implement effective solutions aligned with customer goals is necessary.
• Hands-on experience with Linux systems is required, along with familiarity with Windows and Unix environments.
• A proven track record of implementing and supporting enterprise-class infrastructure monitoring or application performance solutions is essential.
• Exceptional written and verbal communication skills are required, with the ability to convey technical concepts clearly to both technical and non-technical audiences.
• Strong interpersonal skills with a customer-centric approach are necessary to ensure high levels of satisfaction and trust.

Benefits:

• Comprehensive medical, dental, and vision plans are provided.
• A 401(k) plan with employer match is available.
• Flexible Paid Time Off (FTO) allows employees to take the time they need to re-energize.
• Volunteer Time Off (VTO) offers two days off per calendar year to volunteer with a preferred charitable organization.
• A 5-year Service Milestone Sabbatical is included.
• Paid parental leave is offered.
• A generous employee referral bonus program is in place.
• Pet insurance is available for employees.
• The HQ Office is centrally located in Reston Town Center, featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation, and more, are organized.
• Employees have the opportunity to learn and develop from some of the best and brightest minds in the industry.