Remote Solutions Engineer (EMEA)

Description:

• Prefect is a remote-first company focused on making complex systems easy to trust through a next-generation workflow orchestration platform.
• The Solutions Engineer (EMEA) will be the primary contact for customers, owning the technical relationship and ensuring their success.
• Responsibilities include providing solutions using existing functionality, advocating for customer use cases, troubleshooting orchestration issues, and shipping reference implementations.
• The role involves participating in a 24/7 on-call rotation to provide after-hours support and contributing to documentation and enablement assets.
• The Solutions Engineer will also partner on renewals and expansions, capturing feedback to influence product development and maintaining a high SLA adherence rate.

Requirements:

• A minimum of 2 years in a customer-facing engineering role such as Solutions Engineering, Customer Success Engineering, or Support Engineering.
• Proficiency in Python with at least 2 years of experience writing and debugging production Python, preferably in data-workflow or infrastructure contexts.
• Hands-on experience with at least one major cloud provider (AWS, GCP, or Azure) and familiarity with running containerized or serverless workloads.
• Demonstrated ability to troubleshoot orchestration and performance issues in distributed systems.
• Practical experience with workflow orchestrators like Prefect or Airflow.
• Familiarity with Kubernetes, Terraform, and modern CI/CD pipelines.
• Availability to work from 09:00 – 18:00 CET (UTC ± 2) and participate in 24/7 on-call rotations.
• Fluent English communication skills at a professional (C1+) level for effective collaboration.

Benefits:

• Competitive salary ranging from $70,000 to $120,000 USD, adjusted for experience and location.
• Meaningful stock-option grant aligned with the company's Series-B stage.
• A locally compliant benefits package including statutory pension contributions, health coverage, and insurance.
• Paid time off that meets at least the statutory minimum vacation entitlement in the employee's country.
• Parental leave that meets or exceeds the statutory allowance, with company top-ups where possible.
• A remote-work stipend of $800 per month for work-related expenses.
• Fully covered travel and lodging for an annual company offsite.