Help Scout is a fully remote company on a mission to help businesses delight more customers, with over 12,000 companies using their platform since 2011.
The company values balance between profit and purpose and has been a Certified B Corporation since 2019, pledging 1% of equity back to the community.
As a Senior PHP Engineer, you will drive critical backend systems for the web app, collaborating with senior engineers, designers, and product teams to build secure, scalable, and elegant solutions.
You will develop new functionality, enhance backend systems, and support third-party integrations using modern PHP frameworks and AWS services.
The role involves improving performance, reliability, and maintainability across systems, triaging engineering support requests, and writing well-tested, maintainable code.
You will work cross-functionally in a tight-knit team that values psychological safety and mutual respect, while keeping the customer in focus for all your work.
Requirements:
You must have experience building and scaling modern PHP-based applications using frameworks like Laravel or Symfony, and follow current best practices.
A strong understanding of database design, caching, messaging queues, and architecture for high-scale SaaS is required.
You should be comfortable integrating with frontend technologies such as React, Redux, or Next.js.
Your code should be clean, consistent, and approachable by others, including your future self.
You should practice Test-Driven Development (TDD) or similar strategies and think critically about what tests to write.
A deep care for the "why" behind your work and how it helps customers is essential.
Clear and proactive communication skills are necessary for discussing technical decisions and roadblocks.
Benefits:
Help Scout offers a variety of perks and benefits, including healthcare coverage and wellness resources to support you and your family.
The company is committed to diversity and inclusion, ensuring equal opportunity for all applicants.
Accommodations or adjustments can be provided during the recruitment process to enhance your experience.
The company promotes a culture of technical growth and curiosity, encouraging team members to share knowledge and learn from each other.
