Remote Staff Engineer, Site Reliability

Description:

• Zapier is seeking a Staff Site Reliability Engineer with deep observability expertise to join their Reliability Platform team.
• The role involves leading incident response, service ownership, and observability efforts to strengthen Zapier’s reliability posture.
• The candidate will set and drive a multi-year reliability strategy that enables engineers to deliver reliable products at scale.
• The position requires influencing organizational culture and practices related to monitoring, debugging, and learning from systems.
• The engineer will mentor other engineers and define standards for observability, telemetry, and incident response.
• Responsibilities include leading observability strategy, accelerating platform adoption, elevating incident lifecycle management, and driving platform-wide projects.
• The role is fully remote and open to candidates in North America.

Requirements:

• Candidates must have 10+ years of experience in systems engineering and software development, including Staff+ level roles.
• A hands-on approach is essential, with a focus on building and executing solutions alongside product teams.
• Deep experience in designing and operationalizing observability systems across various telemetry types is required.
• Proven ability to lead systemic change and drive the adoption of reliability practices across teams is necessary.
• Candidates should be able to design systems in complex, high-scale environments with fluid priorities.
• Strong strategic thinking skills are needed to balance business goals, technical constraints, and developer experience.
• Empathy for both internal engineers and end users is crucial, along with effective collaboration across organizational layers.
• Excellent communication skills are required for tailoring messages to different audiences and mentoring engineers.
• Familiarity with AI tools and a proactive approach to integrating AI into engineering workflows is expected.

Benefits:

• Zapier offers a flexible remote work environment that allows for collaboration with talented individuals globally.
• The company promotes a culture of diversity, inclusion, and equity, welcoming applicants from all backgrounds.
• Employees will have the opportunity to influence and shape engineering practices and reliability strategies at scale.
• The role provides a chance to mentor and guide other engineers, enhancing their understanding of reliability principles.
• Zapier is committed to providing reasonable accommodations for individuals with disabilities during the application process.