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Description:
- Own the analytics function for User Operations, building dashboards, reports, and feedback loops.
- Translate support data into actionable narratives and track key metrics like cSAT, TTR, and QA scores.
Requirements:
- 3–5 years of analytics experience, with 2 years in support operations or customer success.
- Proficient in SQL, dashboard creation, and support platform data (e.g., Zendesk).
- Strong data storytelling skills and ability to operate independently.
Benefits:
- Competitive salary range of $112,000 - $168,000 USD.
- Opportunity to work in a fast-paced, innovative environment with a focus on personal and professional growth.
Job title
Job type
Experience level
Required experience
3 years
Salary
$112,000—$168,000 / year
Degree requirement
No degree requiredSkills
Location requirements
-
Benefits
-
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