Remote System Administrator

Description:

• IBMC is currently hiring a System Administrator for one of our sister companies operating in the SaaS industry.
• This role is ideal for someone who enjoys managing systems, supporting internal teams, and continuously improving workflows through technology.
• As a System Administrator, you will play a key role in maintaining the stability, security, and efficiency of our internal tools and systems, while supporting a growing, fast-paced team.

Key Responsibilities

• System Administration & Maintenance

  • Administer, configure, and maintain internal tools such as Slack, Jira, Confluence, Tability, Google Workspace, SignNow, Fireflies, Metabase, and Triple Whale.
  • Manage user accounts, roles, access permissions, and security policies across all systems.
  • Ensure system availability, performance, and reliability by proactively identifying and resolving technical issues.
  • Support onboarding and offboarding processes, including tool access and system setup.

• Technical Support & Collaboration

  • Provide technical support to internal teams, including troubleshooting access, configuration, and usage issues.
  • Collaborate with cross-functional teams to improve workflows, integrations, and tool adoption.
  • Document system configurations, processes, and best practices in Confluence.

• Monitoring & Compliance

  • Monitor system usage, security alerts, and compliance with internal IT policies.
  • Assist with system audits, upgrades, and evaluations.
  • Manage hosting and domain-related configurations, including Hostinger.

• Process Improvement & Automation

  • Identify opportunities to streamline workflows and optimize system integrations.
  • Support automation initiatives to reduce manual operational tasks.
  • Maintain accurate documentation and provide guidance or training to team members when needed.

Requirements:

• 1–2 years of experience as a System Administrator, IT Administrator, or in a similar role is required.
• Hands-on experience managing ERP and SaaS tools is necessary.
• Hands-on experience with Slack, Jira, and Google Workspace is essential.
• A strong understanding of user access management, roles, and security best practices is required.
• Excellent problem-solving skills with strong attention to detail and a proactive mindset are necessary.
• Strong communication skills, with the ability to support non-technical users, are essential.
• The ability to manage multiple systems independently is required.

Nice to Have

• Experience with system integrations and automation is a plus.
• Familiarity with data privacy, security, and compliance standards is beneficial.
• Experience supporting remote-first or fast-growing teams is advantageous.
• Experience with analytics or reporting tools such as Metabase and Triple Whale is a plus.
• Familiarity with e-signature tools (SignNow) and meeting intelligence tools (Fireflies) is beneficial.
• Basic knowledge of hosting, domains, and server management (Hostinger is a plus) is advantageous.

Benefits:

• The position offers an opportunity to work in a fast-paced and growing environment.
• You will have the chance to continuously improve workflows through technology.
• The role provides a platform to collaborate with cross-functional teams and enhance your technical skills.
• You will gain experience in managing a variety of internal tools and systems.
• The position allows for personal and professional growth within the SaaS industry.