Remote Tech Lead

Description:

• At Sinch, we pioneer the way the world communicates through our customer communications cloud, enabling businesses to reach everyone globally in seconds via mobile messaging, email, voice, and video.
• As a Tech Lead/Staff Engineer on the Conversational AI team, you will shape the future of conversational experiences in Sinch Chatlayer, Sinch Engage, and Sinch MessageMedia.
• You will collaborate with a talented team to design, develop, and deploy cutting-edge conversational AI solutions that enhance business communication with customers.
• You will spearhead the technical vision and strategy for building a scalable Gen AI-powered bot development platform.
• Your responsibilities include architecting, designing, and driving the development of complex distributed systems for real-time AI interactions, workflow orchestration, and API integrations.
• You will provide technical guidance to a team of backend, frontend, and AI engineers, fostering a culture of collaboration, innovation, and excellence.
• You will establish, uphold, and improve best engineering practices, including high-quality code standards, testing strategies, and CI/CD workflows.
• You will work closely with AI/ML engineers to efficiently integrate LLMs and NLP models into the platform.
• You will guide decisions on scalability, performance, security, and fault tolerance in a high-traffic environment.
• You will lead efforts on observability, monitoring, and debugging complex production issues.
• You will mentor and coach fellow engineers, helping them grow technically and professionally.
• You will collaborate with product managers, designers, and stakeholders to translate business requirements into scalable engineering solutions.
• You will stay ahead of industry trends and drive continuous improvements in technology choices and architecture.

Requirements:

• You must have 8+ years of hands-on software engineering experience, with a deep understanding of distributed systems and scalable architectures.
• Strong expertise in backend development using Node.js is required, with Typescript and Golang as a plus.
• Proven experience in leading technical teams and mentoring engineers is essential.
• You should have a deep understanding of microservices architecture, event-driven systems, and workflow orchestration (e.g., Temporal.io).
• Strong database expertise is required, with experience in MongoDB, Cassandra, PostgreSQL, or other distributed databases.
• A love of learning and sharing knowledge is important for this role.
• You must have experience designing and deploying highly available, low-latency, fault-tolerant systems.
• Knowledge of cloud platforms (AWS, GCP, Azure), containerization (Docker, Kubernetes), and CI/CD pipelines is necessary.
• Strong problem-solving, debugging, and analytical skills, with a pragmatic approach to technical decision-making, are required.
• Excellent communication and leadership skills, with the ability to collaborate effectively across teams, are essential.

Benefits:

• Sinch offers valuable benefits and resources, including health and life insurance, to support employees in every stage of life.
• A flexible work environment is provided to help employees thrive.
• Retirement savings plans are available to assist with long-term financial planning.
• Benefits are adjusted regionally to cater to the diverse needs of employees across different countries and cultures.