Remote 3rd line support network support engineer

Description:

• We are looking for an experienced Wireless ISP Network Engineer to join our support team, ensuring the stability and performance of customer networks.
• You will handle 3rd line support, troubleshoot Wi-Fi, PtP, and WAN networks, monitor performance, and ensure uptime.
• During the off-season, you will focus on network upgrades, maintenance, and assisting field engineers in improving network infrastructure.
• If you’re passionate about cutting-edge wireless technology and thrive in a fast-paced support environment, we’d love to hear from you!
• Key responsibilities include supporting and troubleshooting wireless networks (WAN, LAN, WLAN, PtP, PtMP), diagnosing and resolving customer connectivity issues (RADIUS, billing, authentication), configuring and maintaining guest access portals, and identifying and resolving recurring network issues.
• You will work on Wi-Fi network design, installations, structured cabling, and radio links, act as an escalation point for site operator issues and major network incidents, mentor junior engineers, and collaborate with field teams.
• Providing on-call support as needed is also part of the role.

Requirements:

• You must have 5+ years’ experience in a Wireless ISP or MSP network support environment.
• Strong expertise in Wi-Fi, PtP/PtMP radio links, structured cabling, and network architecture is required.
• Hands-on experience with Cambium, Ubiquiti, Mikrotik, and Draytek is essential.
• A strong knowledge of IP networking, routing, VPNs, and subnetting is necessary.
• Experience with Wi-Fi surveys and network monitoring tools (PRTG, NMS, The Dude, etc.) is required.
• Relevant certifications such as CWNA, CCNA, Network+, Ekahau Design or similar are preferred.
• Good skills in Excel and automation for reporting and troubleshooting are needed.

Benefits:

• You will receive 25 days paid holiday (pro-rata).
• You will have the opportunity to work with cutting-edge wireless networking technology.
• This is a fully remote role with a seasonal shift pattern.
• You will gain hands-on experience improving and scaling Wireless ISP networks.