Remote AI Solutions Engineer

Description:

• The AI Solutions Engineer will work remotely in the US or Canada and is responsible for onboarding and training clients, ensuring a smooth transition and positive experience with Copy.ai.
• This role involves discovering and developing new use cases for clients to foster greater adoption of the platform and grow accounts.
• The engineer will actively engage with existing customers to introduce them to other groups within their organizations and effectively pitch Copy.ai's capabilities.
• Utilizing technical expertise and creativity, the engineer will develop customized solutions to help customers overcome challenges and maximize platform use.
• Maintaining strong client relationships through proactive communication, issue resolution, and feedback collection is essential.
• Collaboration with the product team is required to gather customer insights and inform the development of new features and improvements.
• The position requires working closely with the sales team and engaging with Fortune 500 companies such as ThermoFisher, Lenovo, Gartner, and Stanley Black & Decker.

Requirements:

• Candidates must have 5+ years of experience in a solutions consultant, sales engineering, or similar customer-facing role in a SaaS or technology organization.
• A minimum of 2+ years of AI consulting or solutions experience is required.
• Strong technical aptitude is necessary, with the ability to quickly understand and adapt to new technologies.
• Excellent communication and interpersonal skills are essential, with comfort in presenting to both technical and non-technical audiences.
• The ideal candidate should be a creative problem solver who can identify customer needs and develop tailored solutions.
• Self-motivation and a results-oriented mindset are crucial, along with the ability to manage multiple priorities and projects in a fast-paced environment.
• Being based in the San Francisco Bay Area is a bonus.

Benefits:

• Employees will enjoy a close-knit and collaborative early-stage startup environment where every voice is heard and valued.
• Competitive salary and stock option equity packages are offered as part of the compensation.
• Excellent medical plans are available, including HSA plans, PPOs, and HMOs from Kaiser and Aetna, with Copy.ai covering up to $700/month per employee for premiums.
• The company operates as a 100% remote startup, allowing team members to work from anywhere in the US and Canada.
• Unlimited PTO is provided, promoting a healthy work-life balance.
• A 401k plan with an automatic 3% employer contribution from Day 1 is included.
• Employees will receive a brand new work-sponsored computer.
• In-person retreats are organized throughout the year for team bonding and collaboration.