Remote Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce)

Description:

• Thunder is seeking an experienced Contractor to support Amazon Connect and Salesforce Service Cloud Voice projects.
• The role is fully remote and available to candidates in the United States or Canada.
• Solution Architects will act as a liaison between clients and the Thunder team, leading solution configuration.
• Responsibilities include participating in client meetings, evaluating business processes, and identifying enhancement opportunities.
• The position involves translating business requirements into functional specifications and developing user stories and process diagrams.
• The contractor will complete configuration for user stories within Salesforce and collaborate with developers to ensure quality deliverables.

Requirements:

• Candidates must have 2-4+ years of consulting experience within the Salesforce Partner or AWS ecosystems.
• A minimum of 2+ years of hands-on configuration experience with Service Cloud Voice and Amazon Connect is required.
• Strong problem-solving and analytical skills are essential.
• Candidates should be comfortable establishing credibility with key customer decision makers.
• The ability to assess customers’ business goals and formulate solutions is necessary.
• Strong verbal and written communication skills, along with extraordinary listening skills, are required.
• Practical exposure to Agile methodology and experience in writing user stories and managing scrum calls is preferred.
• Strong skills in data analysis and creating dashboards are necessary.
• Highly preferred certifications include Salesforce Administrator, Service Cloud Voice Accreditation, and AWS Cloud Practitioner or Developer.
• Preferred Salesforce certifications include Advanced Administrator and Service Cloud Consultant.

Benefits:

• This position is a contractor role and does not include benefits such as health insurance, paid time off, or retirement plans.
• Contractors will be responsible for their own taxes and insurance.
• Thunder encourages applicants to discuss contractor agreement terms during the Talent Screen.
• Future full-time roles may be available for contractors who are interested.