Remote Application Administrator (ESOM - HAM)

Description:

• IT Concepts is seeking an Application Administrator for the VA End Point Support and Operations Monitoring contract within the Hardware Asset Management (HAM) Team.
• The candidate will manage daily operations and maintenance of IT software system applications, including communication with end users to understand issues related to applications.
• Responsibilities include managing the ServiceNow platform, focusing on collecting Hardware Asset Management requirements, implementing and configuring the ServiceNow Enterprise platform, and providing day-to-day monitoring and user support.
• The role requires a strong understanding of IT Service Management (ITSM) processes and collaboration with stakeholders to enhance platform functionality and efficiency.
• Key responsibilities include requirement gathering, platform implementation and configuration, monitoring and support, automation and enhancements, and user training and documentation.
• The position is remote within the US, supporting Eastern Time working hours, and has an expected duration of 8 months.

Requirements:

• An Associate's Degree in Computer Science, Engineering, Math, or a graduate of a Technical School is required; 4 additional years of relevant experience may substitute for the education requirement.
• A minimum of 5 years of relevant experience is required.
• Strong analytical, problem-solving, and communication skills with attention to detail are essential.
• Good communication and interpersonal skills are necessary, with the ability to present information clearly to various audiences.
• Proficiency in ServiceNow administration and implementation across various ITSM modules, especially HAM Pro and SAM Pro, is required.
• Experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, UI Policies, etc.) is necessary.
• Familiarity with integrations using REST/SOAP APIs within the ServiceNow platform is required.
• Hands-on experience with platform monitoring, troubleshooting, and system upgrades is essential.
• A ServiceNow Certified System Administrator certification is required.
• Candidates must be able to follow policies and procedures and have the aptitude to address sensitive situations positively.
• Preferred skills include ITIL Foundation certification, additional ServiceNow certifications, experience supporting a federal client, and knowledge of IT Asset Management (ITAM) and Configuration Management Database (CMDB) modules.
• Candidates must be able to obtain and maintain Public Trust Clearance and must be a US Citizen or Green Card Holder.

Benefits:

• IT Concepts offers a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, and a 401k with employer match.
• Employees are eligible for education reimbursement for certifications, degrees, or professional development, supporting continuous professional growth.
• The company fosters a fun work environment with activities such as happy hours, holiday events, fitness and wellness events, and annual celebrations.
• IT Concepts is committed to community involvement, hosting and attending charity events.
• The company promotes a culture of teamwork, dedication, and excellence, with a focus on generating success collaboratively and building trust.