Remote Application Administrator I

Description:

• Sinch is seeking an Application Administrator I to provide world-class customer support.
• The role involves working in a fast-paced environment with new challenges and learning opportunities.
• Responsibilities include impressing customers on every contact and maintaining a personable communication style across tickets, phones, and chats.
• The candidate must be able to explain complex topics in an understandable manner.
• Continuous learning of new technologies, programming languages, operating systems, and APIs is essential.

Requirements:

• A basic understanding of email receipt and delivery protocols such as POP, IMAP, and SMTP is required.
• Candidates should have basic knowledge of email composition concepts, specifically MIME standards and formatting.
• Knowledge of email deliverability techniques, including IP and domain reputation, SPF/DKIM authentication, and spam filtering, is necessary.
• The ability to execute commands in multiple programming languages is required.
• A working knowledge of REST APIs and integration with customer solutions is essential.
• Foundational understanding of Cloud Computing technologies and familiarity with various client and server operating systems (Windows, Linux, Mac OSX) is needed.
• A proactive sense of urgency regarding customer service and communication is important.
• Strong organization, communication, learning, problem-solving, documentation, and follow-up skills are required.
• A passion for technology and customer service is essential.
• The candidate must handle level-appropriate customer support requests primarily via phone, tickets, and chat.
• Escalation of support requests through appropriate channels is necessary.
• Documentation of all customer support interactions via the ticketing system is required.
• The candidate should create and maintain customer loyalty by exceeding expectations.
• Fostering strong working relationships with other departments, including Sales, Operations, and Support, is important.
• Good judgment and decision-making skills are necessary to deliver superior customer outcomes consistently.
• The ability to work with a physically distributed team and maintain a flexible schedule to cover shifts is required.

Benefits:

• Comprehensive market-competitive medical, dental, and vision plans are offered, along with supplemental plans and telehealth access.
• Free virtual counseling resources are available through a global Employee Assistance Program to support mental health.
• Roth and Pre-tax 401(k) options with employer matching are provided to help secure your future.
• A generous paid time off program is available to promote work-life balance.
• Paid parental leave and family planning support are offered to accommodate diverse family structures.
• Flexible remote work options allow employees to work from wherever they are most productive.
• Paid time off to support a volunteer program of your choice is available to encourage community involvement.
• The starting hourly rate for this position ranges from $18.00 to $21.50, depending on various factors.