Remote Application Operations Team Lead

Description:

• We are a leading innovator in the real estate technology industry, dedicated to revolutionizing the way people buy, sell, and manage properties.
• Our cutting-edge solutions empower real estate professionals and homeowners alike to streamline their processes, make informed decisions, and enhance their overall experiences in the industry.
• We are seeking an experienced and motivated Application Operations Team Lead to join our dynamic team.
• The successful candidate will play a pivotal role in ensuring the smooth operation of our end user operations, overseeing a team of skilled operations professionals, and contributing to the continuous improvement of our products and services.
• Responsibilities include leading a team of application operations specialists responsible for monitoring, maintaining, and supporting our end user technologies and applications.
• The role involves developing and implementing strategies to optimize help desk performance and responsiveness to meet or exceed our SLAs.
• The candidate will collaborate closely with cross-functional teams, including software engineers, product managers, and customer support.
• Providing hands-on technical guidance and support to the operations team, troubleshooting complex issues, and identifying root causes is essential.
• Establishing and maintaining robust monitoring and alerting systems to proactively detect and resolve potential application and infrastructure issues is required.
• The candidate will continuously improve operational processes, automation, and documentation to enhance efficiency and scalability.
• Participation in on-call rotations to ensure 24/7 availability of critical applications is expected.
• Analyzing data and metrics to identify trends, areas of improvement, and opportunities for innovation is part of the role.
• Collaboration with security and compliance teams to ensure applications meet industry standards and data privacy regulations is necessary.
• Mentoring and developing team members, providing guidance, performance feedback, and opportunities for growth is also a key responsibility.

Requirements:

• A Bachelor's degree in Computer Science, Information Technology, or a related field is required; a Master's degree is preferred.
• Proven experience of at least 2 years in application operations, with a strong background in managing complex, high-availability applications in the technology industry is necessary.
• Prior experience in a leadership or team lead role, demonstrating the ability to lead and mentor a technical operations team is essential.
• A strong understanding of real estate technology concepts and trends is a plus.
• Proficiency in application monitoring, incident response, and performance optimization is required.
• Excellent problem-solving skills with the ability to think critically and strategically are necessary.
• Familiarity with DevOps principles, automation tools, and continuous integration/continuous deployment (CI/CD) pipelines is important.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes) is required.
• Exceptional communication skills, both written and verbal, with the ability to collaborate effectively with diverse teams and stakeholders are essential.
• A customer-centric mindset and a passion for delivering high-quality services and experiences are necessary.

Benefits:

• The position offers the opportunity to work remotely from Toronto, ON.
• Joining a dynamic team in a leading innovator in the real estate technology industry provides a chance to make a significant impact.
• The role includes opportunities for professional growth and development through mentoring and guidance.
• Employees are part of a company that values innovation and continuous improvement in its products and services.
• The company promotes a collaborative work environment, allowing for effective teamwork across various departments.