Remote Associate Solutions Engineer

Description:

• GoGuardian is focused on building a future where all learners are ready and inspired to solve the world’s greatest challenges.
• The company offers a system of learning solutions designed for K-12 education, promoting effective teaching and equitable engagement.
• As an Associate Solutions Engineer, you will work with sales and customer experience teams, providing pre- and post-sales technical guidance.
• You will develop a deep understanding of GoGuardian’s products and their capabilities.
• Your role will involve participating in discovery calls to assess customer technical landscapes and planning technical deployments.
• You will assist sales teams by addressing technical questions and enhancing presentations with your product knowledge.
• Building and maintaining strong relationships with customers throughout the sales process is essential.
• You will support customers with onboarding, implementation, integration, configuration, and customization of software solutions.
• Problem-solving will be a key part of your role, as you research and recommend new technical solutions for client needs.
• Clear communication and detailed documentation will be required to ensure alignment among internal teams and clients.

Requirements:

• You must have 2+ years of experience in a client-facing role with a technical focus, preferably in the SaaS industry, with a preference for education technology experience.
• A strong background that combines business acumen and technical expertise is required.
• Excellent verbal and written communication skills are necessary, along with the ability to create detailed documentation.
• Proven ability to build rapport with both internal teams and client stakeholders is essential.
• A background in IT and/or network administration is required, including familiarity with Active Directory, Mobile Device Management, Group Policy, and SysAdmin functions.
• A B.S. in Computer Science, Engineering, or a related field is required.

Benefits:

• The position offers competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off is provided, along with 13 paid holidays, paid parental leave, and a paid year-end holiday break.
• A robust catalog of benefits supports professional growth and personal wellbeing, including wellness days, work from home funds, and fertility & adoption reimbursement.
• The role is varied and challenging within a global, innovative, high-growth company.
• You will have supportive colleagues who share your passion and have your back.