Remote AWS Developer (AU IT, WFH)

Description:

• The position is for an AWS Developer based in the Philippines, with a work-from-home arrangement.
• The salary range is between P120,000 and P160,000 per month.
• The work schedule is Monday to Friday from 07:00 AM to 04:00 PM PHT.
• The role involves providing Amazon Connect engineering support to the Australian development team.
• Responsibilities include troubleshooting, implementing, and optimizing Amazon Connect solutions for various client projects.
• The developer will develop, support, and extend Amazon Connect through integrations such as data dips, third-party applications, lambda functionality, and generative AI integrations.
• The candidate will act as the initial lead for the Philippines-based support team, providing Level 1 and 2 support to clients, with potential future responsibilities for Level 3 and 4 support.
• The role includes overseeing the setup and ongoing management of the support team to ensure efficient operations and high-quality client service.
• Collaboration with the Australian team to design and document support processes, knowledge bases, and best practices is required.
• The developer will utilize experience with Zoho Desk (or similar tools) to build automations and optimize support workflows across the company.
• Continuous improvement of support processes to enhance efficiency and customer satisfaction is expected.
• The candidate will establish and manage overall support processes to ensure full coverage and resolution of issues, including reporting and visibility to the team.
• The role contributes to the future growth of the PH support and engineering teams, including recruiting, mentoring, and developing new team members.

Requirements:

• Candidates must have skills in AWS, Python, Typescript, and Amazon Connect.
• Experience with Node.js, Django, and Zoho is considered a plus.
• The candidate should have a strong understanding of Amazon Connect and its integrations.
• Experience in providing technical support and managing support teams is required.
• Strong problem-solving skills and the ability to troubleshoot technical issues are essential.
• Excellent communication skills are necessary for collaboration with the Australian team and for client interactions.
• The candidate should be proactive in process improvement and team development.

Benefits:

• The position offers a work-from-home arrangement.
• Medical, dental coverage, and life insurance are provided from the first day of employment.
• Paid vacation and sick leave are included, with quarterly sick leave conversion.
• A competitive salary package and annual appraisal are part of the benefits.
• Financial assistance programs are available.
• Mandatory government benefits and a 13th-month pay are provided.
• Employees can enjoy regular company events, work-life balance, and career growth opportunities.