Remote AWS Engineer I - R-20535

Description:

• As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions.
• You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.
• Key Responsibilities:
  • Incident Management: Receive and log incident tickets. Troubleshoot and resolve basic AWS-related issues. Escalate complex issues to higher-level support teams.
  • Monitoring and Alerting: Monitor AWS environments for performance and availability issues. Respond to alerts and take corrective actions.
  • Knowledge Base Management: Contribute to and maintain knowledge base articles. Document troubleshooting steps and solutions.
  • Customer Interaction: Communicate effectively with customers to understand their issues. Provide clear and concise explanations of technical issues.
  • Security: Adhere to security best practices and policies. Identify and report potential security threats.

Requirements:

• Technical Skills: Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.) is required.
• Knowledge of basic troubleshooting techniques is necessary.
• Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell) is essential.
• You should be able to deploy and configure AWS resources as per predefined templates.
• Experience in performing regular backups and restore operations is required.
• Ability to identify opportunities to optimize AWS resource usage and reduce costs is necessary.
• Soft Skills: Excellent communication skills, both written and verbal, are required.
• Strong problem-solving and analytical skills are essential.
• You must have the ability to work independently and as part of a team.
• A customer-focused approach is necessary.
• Certifications (Preferred): AWS Certified Cloud Practitioner is preferred.

Benefits:

• The position offers a full-time remote work opportunity.
• You will gain experience in troubleshooting and supporting AWS-based solutions.
• There are opportunities for professional growth and development within the company.
• You will be part of a collaborative team environment that values communication and problem-solving skills.