Description:

As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions.
You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.
Key responsibilities include investigating and resolving issues related to networking (VPC, subnets, security groups) and storage.
You will analyze and fix application performance issues on AWS infrastructure.
You will develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI.
You will implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform.
You will automate common Kubernetes tasks and create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.
You will manage Kubernetes resources such as namespaces, deployments, and services.
You will write and maintain Terraform modules for provisioning EKS clusters and associated resources.
You will configure and verify backups, snapshots, and disaster recovery plans, and perform DR drills as per defined procedures.
You will monitor and optimize AWS resource utilization and costs, suggesting improvements for operational efficiency.
You will address Level 2 support tickets and provide resolutions for moderately complex issues.
You will assist Level 1 engineers with escalations and mentor them as required.
You will work closely with application teams to deploy and manage services effectively.

Requirements:

You must have an advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.).
You should possess strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.
Experience with AWS CloudFormation and Terraform is required.
You must understand AWS security best practices and identity and access management.
You should be able to assist with migrating workloads to AWS and modernizing existing infrastructure.
You must analyze AWS resource usage and identify optimization opportunities.
You should implement cost-saving measures, such as rightsizing instances and using reserved instances.
Excellent problem-solving and analytical skills are essential.
Strong communication and interpersonal skills are required.
You should have the ability to work independently and as part of a team.
A customer-focused approach is necessary.

The position offers the opportunity to work in a full-time remote environment.
You will gain experience in advanced technical support for AWS-based solutions.
You will have the chance to develop and enhance your skills in AWS automation and scripting.
You will be involved in cutting-edge technologies such as Kubernetes and Infrastructure as Code.
The role provides opportunities for professional growth and mentorship.
You may have the chance to obtain preferred certifications such as AWS Certified Solutions Architect - Associate and AWS Certified DevOps Engineer – Professional.