Remote Azure Engineer II

Description:

• We are seeking a skilled and experienced Senior Azure Level II Engineer to join our dynamic team.
• The ideal candidate will have strong expertise in Azure cloud technologies, focusing on Azure VMs, Logic Apps, and monitoring solutions.
• Proficiency in Linux and Windows environments is required.
• As a Level II Engineer, you will be responsible for supporting and maintaining our cloud infrastructure, resolving technical issues, and optimizing system performance to ensure seamless operations.
• Key responsibilities include providing technical support and troubleshooting assistance for Azure cloud services, with a deep understanding of Azure VMs, including provisioning, configuration, and optimization.
• You will have in-depth knowledge and working experience on Azure Subscription, Azure Network, Azure Active Directory, Express route, Compute, storage, Alerts, and Hyper-V.
• You will run daily operations of Azure and Azure stack hub hosted Windows and Linux workloads.
• You will manage Windows OS virtual machines, including patching, backup, and other OS support activities that involve L2 issue troubleshooting.
• Experience with Azure native tools like Azure Monitor, Application Insight, Log Analytics Workspace, Azure Policy, Azure Update, and Azure Security Center is required.
• You will configure and manage Azure Logic Apps for workflow automation, integrating with various Azure services and external systems.
• Implement and maintain monitoring solutions such as Azure Monitor and Azure Log Analytics to monitor system performance, identify trends, and proactively address issues.
• Respond to escalated incidents and service requests from Level 1 support teams, diagnosing and resolving issues related to Azure cloud services and infrastructure.
• Perform system administration tasks on Linux and Windows servers, including installation, configuration, and maintenance of software and applications.
• Collaborate with cross-functional teams to design, implement, and manage cloud infrastructure solutions that meet business requirements.
• Monitor system performance, capacity, and availability using monitoring tools and implement proactive measures to optimize performance and prevent downtime.
• Participate in on-call rotation schedule to provide after-hours support and address critical incidents.
• Document procedures, configurations, and best practices to maintain an up-to-date knowledge base and facilitate knowledge sharing within the team.
• Proficient in designing, implementing, and managing cloud infrastructure and automation workflows using AWS, including configuring and maintaining CI/CD pipelines and managing infrastructure as code using tools like Terraform or CloudFormation.

Requirements:

• A Bachelor's degree in Computer Science, Information Technology, or a related field is required.
• A minimum of 3 years of experience in a similar role, with a focus on supporting Azure cloud environments is necessary.
• Strong understanding of Azure services such as Azure VMs, Azure Logic Apps, Azure Monitor, and Azure Log Analytics is essential.
• Hands-on experience with GCP (Google Cloud Platform) is a plus.
• Proficiency in Linux and Windows system administration, including shell scripting and PowerShell scripting is required.
• Experience with configuration management tools such as Ansible, Puppet, or Chef is desirable.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues independently are necessary.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders, are required.
• Relevant certifications such as Microsoft Certified: Azure Administrator Associate are preferred.

Benefits:

• Rackspace Technology is recognized as a best place to work, year after year, according to Fortune, Forbes, and Glassdoor.
• The company attracts and develops world-class talent.
• Employees are encouraged to embrace technology, empower customers, and deliver the future.
• Rackspace Technology is committed to offering equal employment opportunities without regard to any legally protected characteristic.
• The company welcomes applicants with disabilities or special needs and is willing to provide accommodations.