Remote Backend Support Engineer (German speaking)

Description:

• Engage with customers to provide support for the company's software suite, specifically focusing on enabling commercial charging infrastructure to operate.
• Analyze, document, and resolve complex malfunctions in the software.
• Identify and address error patterns in both backend and frontend applications.
• Contribute to the development and optimization of products, features, and processes.
• Act as the technical contact person for customers during commissioning and for operational charging infrastructure.

Requirements:

• Customer-oriented and solution-oriented approach with excellent analytical skills.
• Strong communication skills and willingness to engage in different languages.
• Ability to challenge the status quo, provide new ideas, and address challenges with a continuous improvement mindset.
• Familiarity with agile methodologies like Scrum/Kanban and SAFe is preferred.
• Interest in learning about charge point management solutions and new software tools, experience in the EV charging business is a plus.
• University degree in Computer Science/Business Informatics or related technical field.
• Education in European languages is highly desired.
• Practical experience in IT support or related areas.
• Knowledge of ITIL processes and experience with CRM systems (e.g. Salesforce).
• Proficiency in English and intermediate German skills, additional European languages are a bonus.
• Willingness to travel to Germany or similar locations for 2-4 weeks per year.

Benefits:

• Flexible working conditions with remote work options and occasional in-person presence.
• Modern, sustainable office in Budapest with parking and bicycle storage.
• Competitive salary, benefits, and compensation packages including health insurance, bonuses, and eyeglasses contribution.
• Supportive and diverse community with opportunities for career growth.
• Ability to shape and build new processes within the company.
• Dynamic and growing company with a family-run business culture.
• Value-oriented work environment that is appreciative, inspiring, and innovative.