Remote BI Analyst II

Description:

• LivePerson is seeking a highly skilled and detail-oriented Business Intelligence (BI) Analyst with strong expertise in SQL to join the Ops Excellence team.
• This position will be based offshore in India and will play a critical role in transforming data into actionable insights that drive revenue growth and strategic business decisions.
• The ideal candidate will have extensive experience working with large datasets and excellent SQL skills for data extraction and analysis.
• Responsibilities include developing, maintaining, and optimizing BI dashboards and reports using tools such as Power BI, Tableau, or Looker.
• The role involves leveraging SQL to extract, manipulate, and analyze data from multiple sources, including data warehouses like Snowflake, Redshift, and BigQuery.
• The BI Analyst will integrate and combine data from various internal and external sources to generate comprehensive insights.
• Collaboration with cross-functional teams (Product, Engineering, Revenue Operations, etc.) is essential to ensure data accuracy and consistency across reporting platforms.
• The position requires performing advanced data analysis on large datasets to identify trends and correlations that inform business strategy.
• The analyst will provide in-depth analysis of business performance metrics, customer behavior, and A/B test results to optimize operations.
• Automating reporting processes using SQL scripts, Python, or R is also a key responsibility.
• The role includes designing, developing, and maintaining complex data models to support business intelligence efforts.
• Troubleshooting and resolving data discrepancies in reporting processes is necessary to maintain data integrity.
• The analyst will support ad-hoc data requests and special projects from leadership, providing insights to improve business outcomes.
• Developing predictive analytics models and leveraging machine learning algorithms for future trend forecasting is part of the job.
• Ensuring reports and dashboards are user-friendly, interactive, and actionable for decision-makers is crucial.

Requirements:

• A Bachelor’s degree in Data Science, Business Analytics, Computer Science, or a related field is required.
• The candidate must have 4-6 years of experience in a BI Analyst role or similar, with SQL as a core competency.
• Proficiency in BI tools such as Power BI, Tableau, Looker, or similar is necessary.
• Advanced SQL skills for data extraction, transformation, and analysis are required.
• Experience working with data warehousing systems like Snowflake, Redshift, BigQuery, or similar is essential.
• Strong analytical and problem-solving skills are needed, with the ability to work with large, complex datasets.
• Familiarity with data visualization best practices and the ability to create insightful, actionable reports and dashboards is important.
• Experience with data governance and ensuring data quality across different systems and processes is required.
• Excellent communication skills to present complex findings clearly to non-technical stakeholders are necessary.
• A high attention to detail and commitment to data accuracy and quality control is essential.
• The ability to work independently while collaborating effectively with remote teams is required.

Benefits:

• Health benefits include medical, dental, and vision coverage.
• Time away from work includes vacation and holidays.
• Development opportunities include generous tuition reimbursement and access to internal professional development resources.
• LivePerson is an equal opportunity employer, promoting diversity and inclusion in the workplace.
• The company has been recognized for being a top innovative, beloved, and remote-friendly workplace.