Remote Business Data Analyst

Description:

• You will help partner with multiple internal and external teams to ensure successful handling and resolution of escalated customer issues.
• You will use data to identify customer feedback trends and themes.
• You will help identify opportunities for process improvements and assist in completing those improvements.
• Responsibilities include capturing, organizing, and surfacing customer feedback and escalations data in high impact, accessible ways to facilitate product and customer insights.
• You will analyze customer feedback and escalations data to identify trends, themes, and process gaps, and articulate recommendations for optimization and improvement opportunities based on that data and insight.
• You will help manage daily operations of customer escalations tied to several products.
• You will perform research and investigation of customer escalations to determine causes and next-step recommendations.
• You will help set and administer product and operational standards and processes for the ongoing operation of products, customer escalations, and feedback.

Requirements:

• You must have 1+ years of experience in business analytics, operations strategy, or data analysis.
• You should be adept in SQL and Excel, capable of performing complex functions, and have experience with data tables; knowledge of AWS Redshift, Python, and DynamoDB is a plus.
• You need solid knowledge in Agile software tools (e.g., Jira) and methodologies.
• You should possess technical skills, curiosity, and familiarity with new technologies, APIs, and databases.
• You must have the ability to present analyses and business cases to various team members.

Benefits:

• Benefits include medical, life, and dental insurance.
• You will have access to the Asociacion Solidarista and the International Share Save Plan.
• The position offers flexible work options, including work from home.
• You will receive paid time off and an annual performance bonus.
• Education reimbursement is available to support your professional development.
• Additional benefits include family bonding leave, bereavement leave, and a referral program.
• Experian promotes a people-first approach, focusing on DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, and reward & recognition.