Remote Cisco Voice and Data Support Engineer

Description:

• TTEC Digital is hiring an experienced Senior Cisco Voice and Data Support Engineer for their Managed Services division.
• This is a remote role based in the US.
• The role involves providing medium to advanced troubleshooting support services in Cisco UC and Infrastructure solutions for enterprise-level clients.
• Responsibilities include supporting enterprise customers with advanced UC issues, utilizing knowledge of CUCM, Jabber, CER, Unity, IM&P, SIP, Voice Gateways, Hyperflex, UCS, and Session Border Controllers.
• The position requires working in a delivery support environment with structured processes and timelines.
• Experience with disciplined development methodology and release management processes is necessary.
• The engineer must demonstrate the ability to perform complex problem isolation within telecommunications infrastructures, including SIP trunks, FXO, FXS, PRI, and signaling protocols.

Requirements:

• Candidates must have 3 to 5 years of experience configuring and supporting complex enterprise Cisco UC solutions, including CUCM, Jabber, CER, Unity, IM&P, SIP, Voice Gateways, and Session Border Controllers.
• A minimum of 3 to 5 years of experience troubleshooting SIP, UCS, and Session Border Controllers is required.
• At least 1 year of experience supporting Hyperflex is necessary.
• Candidates should have 1 to 3 years of experience supporting VMware.
• Prior experience in administering or supporting LAN/WAN (HSRP, QoS, VLANs, Bandwidth modeling) and VoIP infrastructures is essential.
• Experience in configuring and troubleshooting Voice Gateways/Gatekeepers is required.
• Strong customer service skills and a client-focused approach are necessary.
• Good problem-solving skills are essential for this role.
• Candidates must have experience in ticket management, including documentation of work performed, follow-up with customers, and information gathering to complete requests.
• Applications are only accepted from candidates residing in specific states.

Benefits:

• The position offers a salary range of $115,000 - $135,000 a year.
• Eligible employees can participate in an annual incentive program.
• Benefits include medical, dental, and vision coverage.
• Tax-advantaged health care accounts are available.
• Financial and income protection benefits are provided.
• Paid time off (PTO) and wellness time off are included in the benefits package.