Remote Cloud Engineer

Description:

• The Cloud Engineer is responsible for designing, implementing, automating, deploying, and operating production-grade services on various cloud vendors and infrastructure platforms for Smile Digital Health, its clients, and partners.
• This position collaborates with cross-functional teams to build and deliver complex and highly available cloud and platform solutions for internal and external projects.
• The role involves providing recommendations and expertise related to cloud and platform provisioning within the organization.
• Participation in cloud and infrastructure deployments and delivery is required, providing subject matter expertise on infrastructure-related components.
• The Cloud Engineer will develop and maintain infrastructure code for various solutions and provide support to clients or partners on Smile-supported infrastructure codes.
• Maintaining documentation, forms, and processes to support Smile Digital Health business needs is essential, including technical documentation, standard operating procedures, implementation plans, and root cause analyses.
• The position requires participation in sprint, project, and department planning for technology implementations and transformation.
• Contributions to tooling capability assessments, proof of concepts, and technology roadmaps are necessary to ensure adherence to industry best practices.
• The role includes leveraging novel cloud and platform technologies to enhance operations, maintenance, and security across the organization.
• Participation in an on-call rotation to provide application and infrastructure support, incident management, and troubleshooting is required.
• The Cloud Engineer is accountable for ensuring that all working hours are accurately reported in Netsuite and that project management tools are properly utilized.
• Compliance with privacy, security, and confidentiality policies is mandatory.

Requirements:

• A minimum of 5 years of experience in information technology, devops, infrastructure maintenance, system administration, cloud development, platform engineering, and/or automation development is required.
• At least 3 years of experience supporting and developing templates and code for Kubernetes services, including HELM, Kustomize, and Kubernetes manifest files, is necessary.
• A minimum of 2 years of experience in a role supporting and maintaining critical infrastructure, troubleshooting support escalations, and ensuring key KPIs is required.
• Candidates must demonstrate deep knowledge of a multitude of Cloud services with hands-on experience building critical infrastructure from scratch.
• Proven experience with building, maintaining, troubleshooting, and supporting Kubernetes and serverless infrastructure is essential, including the ability to build new clusters and migrate applications.
• Experience with scripting and programming languages such as Powershell, Python, and Bash is required.
• Candidates must have proven experience translating architecture and technical requirements into new cloud infrastructure.
• Intermediate certifications in Cloud are required, including associate-level certifications in AWS, Azure, and GCP, with professional-level certifications preferred.
• Kubernetes-related certifications, including but not limited to CKA, CKD, and CKS, are necessary.
• Broad experience with various infrastructure core technologies, including security, networking, database, data streaming, deployment automation and tooling, monitoring, logging, alerting, and observability, is required.
• Excellent communication and collaboration skills with the ability to work with and support clients are essential.
• Demonstrated experience in maintaining documentation, including procedures, build books, and technical standards, is required.

Benefits:

• The position offers a remote work environment.
• A flexible time away from work policy is provided, including PTO, personal, and sick days.
• Competitive salary and health/medical benefits are included.
• Employees can contribute to RRSP/TFSA/401K plans.
• Life and disability insurance are offered.
• An employee assistance program is available.
• Opportunities for professional development through the FHIR Study Program and Skillsoft Learning are provided.
• Employees can participate in the Super HAPI Fun Club.
• Smile Digital Health values respect, inclusion, and diversity, fostering a workplace that empowers individuals to bring their authentic selves to work.