Remote Cloud Engineer

Description:

• The Cloud Engineer will primarily support organizations in their efforts to migrate to Office 365 and/or upgrade their existing Office 365 services.
• The candidate should have hands-on, working knowledge of implementing and configuring Microsoft Intune.
• The successful candidate will have significant knowledge of the Office 365 platform and services, proven service configuration and troubleshooting skills, as well as knowledge of on-premises infrastructure.
• Experience with Microsoft 365 migrations and some hands-on knowledge of IaaS migrations to Azure and/or AWS is a plus.
• The engineer will support the Project Manager in gathering and analyzing requirements, solution design, and execution of the migration while delivering high customer satisfaction.
• Responsibilities include technical implementation and initial support of Office 365 tenants, design, architecture, configuration, and migration best practices for Office 365 environments.
• The engineer will provide consultation and hands-on implementation support for Office 365 migrations.
• They will troubleshoot and develop solution paths for migrations and new configurations for customers.
• The role involves mentoring, training, and troubleshooting with peer engineers on Office 365 implementations and migrations.
• The engineer will develop and maintain Office 365 governance documentation and PowerShell scripts with product owners and peer engineers.
• They will partner with IT and other external workgroups for the integration of applications that support Office 365 solutions.
• The engineer will assist staff with troubleshooting complex technical issues experienced by internal and external customers.
• They will provide training on Office 365 solution offerings, as well as IT orientation and security training.
• The engineer will provide technical support and maintain uptime as defined within IT acceptable standards and address production issues experienced by Office 365 users.

Requirements:

• Experience in setup, hardening, and configuration of Office 365 tenants is required.
• Experience with migrations using native Microsoft tools and 3rd party migration tools is necessary.
• Administrative and configuration experience with Microsoft 365's Cloud suite including Office, Teams, SharePoint, Intune, and OneDrive is essential.
• Experience in creating and maintaining technical documentation is required.
• Experience in implementing Microsoft Entra/AD, Entra Connect/Azure AD Connect is necessary.
• Experience in implementing Single Sign-On (SSO) is required.
• Working knowledge of troubleshooting and configuration of various Exchange servers and Exchange Online is essential.
• Administrative and configuration knowledge of Active Directory is necessary.
• Hands-on setup and configuration knowledge of Windows Server (various versions) is required.
• Experience with mail security platforms (Mimecast, Proofpoint, etc.) is necessary.
• Experience in hardening Office 365 and mail security platforms environments is required.
• Experience configuring and maintaining Microsoft Intune for device management, application deployment, policy enforcement, and security settings is essential.
• Strong communication, presentation, writing, and editorial abilities are required.
• Excellent organizational and time management skills are necessary.
• Ability to work after hours when needed is required.
• Flexible work hours (90% remote work) are essential.

Benefits:

• The company offers a dynamic, innovative work environment with rewarding work that helps save clients from disaster.
• Employees are valued and provided with an extraordinary package, including internal and external learning & development opportunities, including career advancement.
• Competitive compensation and benefits are offered.
• Scheduled and flexible PTO programs are available.
• Fully remote work options are provided.
• Family-friendly programs and care packages are included.
• Regular team-building events are organized.