Description:

As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions.
You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.
Key responsibilities include incident management, where you will receive and log incident tickets, troubleshoot and resolve basic AWS-related issues, and escalate complex issues to higher-level support teams.
You will monitor AWS environments for performance and availability issues, respond to alerts, and take corrective actions.
You will contribute to and maintain knowledge base articles, documenting troubleshooting steps and solutions.
Effective communication with customers to understand their issues and provide clear and concise explanations of technical issues is essential.
You must adhere to security best practices and policies, identifying and reporting potential security threats.

Requirements:

A strong understanding of AWS core services such as EC2, S3, VPC, and IAM is required.
Knowledge of basic troubleshooting techniques is necessary.
Familiarity with command-line interfaces and scripting, such as Bash and PowerShell, is important.
You should be able to deploy and configure AWS resources as per predefined templates.
Performing regular backups and restore operations is part of the job.
You must identify opportunities to optimize AWS resource usage and reduce costs.
Excellent communication skills, both written and verbal, are required.
Strong problem-solving and analytical skills are essential.
The ability to work independently and as part of a team is necessary.
A customer-focused approach is important for this role.
AWS Certified Cloud Practitioner certification is preferred.

The position offers the flexibility of remote work.
You will gain hands-on experience with AWS technologies and solutions.
Opportunities for professional development and growth within the company are available.
You will be part of a collaborative team environment that values communication and teamwork.
The role provides exposure to a variety of technical challenges and learning opportunities in cloud computing.