Remote Cloud Engineer III- US

Description:

• This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.
• Responsible for the support of internal and external customers on multiple platforms.
• Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
• Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
• Develops tooling and processes to drive and improve customer experience, creates playbooks, and provides mentoring on customer-related issues to support teams.
• The Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution.
• Keeps informed of emerging technologies.
• Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
• Acts as a technical point of escalation to the Cloud Support and Engineering teams, resolving customer issues in collaboration with partners across the business.
• Leads functional and contributes to cross-functional business continuity and transformational projects and customer engagements, delivering key objectives for the organization.
• Monitors and provides maintenance for all related infrastructure.
• Ensures the control, integrity, and accessibility of the cloud environment.
• Implements large, complex enterprise-class solutions.
• Leads tasks relating to system architecture enhancements, problem management, fleet management, process improvement, reporting, product integration, and customer infrastructure.
• Develops technical training for all Rackers supporting Rackspace Supported Cloud Products.
• Mentors and assists Rackers across the organization.
• Provides technical expertise underpinning communications targeting a range of stakeholders, from individual contributors to leaders across the business.
• Collaborates with Account Managers and Business Development Consultants to build strong customer relationships.
• Collaborates and shares knowledge with other Engineers and Administrators on the support floor.

Requirements:

• 5 to 7 years of technical engineering and administration experience with a minimum of 3 to 4 years of commercial experience as either a LAMP stack software developer and/or systems administrator.
• 2+ years of current commercial experience working with a high-traffic site.
• Experience with high-availability, high-performance, open-source web technologies.
• Experience automating and orchestrating workloads across multiple public cloud providers.
• Experience with cloud platforms, open-source databases, and caching layers.
• Experience working in a containerized environment (Docker/LXC).
• Strong knowledge of Cloud Platform Products such as AWS, Azure, GCP, or Openstack.
• Strong skills in at least one of the following languages: Node.js, Python, PHP, Ruby, and Java.
• Strong skills with git and git workflows.
• Strong skills in leveraging CI and CD tools to automate testing and deployment.
• Strong knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, IIS.
• Broad knowledge of the following with deep knowledge of some: PHP, Python, Ruby, Javascript, Memcached, LAMP, nginx, node.js, nosql, Varnish.
• Proficient web programming and scripting ability.
• Proficient knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems.
• Proficient automation skills with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools.
• Proficient knowledge of software development methodologies including code profiling, regression testing, and continuous integration.
• Proficient knowledge of Project Management methodologies.
• Proficient understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services.

Benefits:

• The anticipated starting pay range for Colorado is $89,300 - $130,900.
• The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is $95,000 - $139,260.
• The anticipated starting pay range for California, New York City, and Washington is $104,000 - $152,570.
• The role may include variable compensation in the form of bonus, commissions, or other discretionary payments based on company and/or individual performance.
• Actual compensation is influenced by a wide array of factors including skill set, level of experience, licenses and certifications, and specific work location.
• Rackspace Technology offers a commitment to equal employment opportunity without regard to legally protected characteristics.
• The company embraces unique perspectives to fuel innovation and best serve customers and communities globally.