Description:

Join ProArch as a Cloud Support Engineer, where you will play a crucial role in supporting our clients’ cloud infrastructure and services.
You will be involved in diagnosing and resolving issues related to cloud technologies and ensuring seamless integration and operation of cloud applications.
Your responsibilities will include providing L2 and L3 support for clients, troubleshooting MS Azure, M365 products, managing email migrations, and offering guidance on Azure cloud.
You will be a pivotal part of a team dedicated to delivering high-quality tech support and customer service.
Key responsibilities include providing expert troubleshooting for MS Azure, M365 Suite, and Azure virtual desktop.
You will deliver L2 and L3 IT support and guidance to clients and update all IT incidents and requests in the IT Service Management system.
You will analyze and diagnose various IT issues, including hardware, software, server, network, and security concerns.
You will escalate unresolved issues appropriately, ensuring cross-team collaboration.
You will engage in technical discussions and provide consultations with both clients and internal teams.
You will maintain and update technical documentation to reflect current best practices.
You will exhibit a strong focus on client satisfaction and deliver exceptional customer service consistently.
You will participate in 24/7 rotational shifts as required and keep abreast of new cloud technologies and solutions related to Azure.

Requirements:

A minimum of 5 years in an IT Service Desk, Cloud Support, or Infrastructure Admin role, preferably in an MSP environment is required.
Proficiency in Microsoft Azure and M365 with relevant certifications (e.g., MS-102, AZ-104) is necessary.
You must participate in 24/7 rotational shifts as required.
Experience with MS Intune, MDM/MAM, and related technologies for remote device management is essential.
Strong knowledge of Entra (Active Directory), Windows server and hypervisor administration, and network management, including firewalls, switches, and VPN is required.
Familiarity with Remote Desktop and Azure Virtual Desktop for effective remote support is necessary.
Excellent communication skills are a must.
Familiarity with Cisco and Barracuda devices, along with good network troubleshooting skills is preferred.