Remote Cloud Native Support Engineer

Description:

• The Cloud Native Support Engineer will provide support to Vultr customers for various Cloud Native products including Managed Kubernetes, Vultr LoadBalancers, Vultr API, Container Registry, and CDN.
• They will assist in building out documentation for internal and external customers on new and existing products.
• The engineer will work closely with the Cloud Native Engineering team to ensure smooth operations and customer satisfaction.

Requirements:

• Proficiency in Linux Administration.
• Experience in Enterprise Networking.
• Familiarity with using Helm and deploying infrastructure with Terraform.
• Strong knowledge and experience with Kubernetes, including the ability to spin up a Kubernetes cluster un-aided.
• Preferably holds a Kubernetes certification.
• Experience in HAproxy load balancer administration/configuration.
• Willingness to provide on-call support.
• Ability to write clear and informative documentation to train other team members.
• Excellent communication skills to interact effectively with customers and the engineering team.

Benefits:

• A 100% remote work environment with company-wide virtual get-togethers.
• 401(k) plan that matches 100% up to 4% with immediate vesting.
• Professional Development Reimbursement of $2,500 each year.
• Generous holiday allowance, Paid Time Off Accrual, Rollover Plan, and birthday leave.
• Increased PTO at 3-year anniversary, 1-month sabbatical at 5-year anniversary, and Anniversary Bonus each year.
• Financial support for remote office setup and equipment.
• Monthly internet reimbursement and gym membership allowance.
• Competitive compensation ranging from $95,000 to $105,000, with variations based on location, experience, background, and skill set.