Description:

SearchStax is seeking a Cloud Operations Engineer to join their Cloud team, providing technical support to customers and ensuring the availability and reliability of their search service.
The role involves managing and supporting the search-as-a-service platform, which includes installing, configuring, maintaining, supporting, and optimizing open source and custom-built software.
Responsibilities include collaborating with Engineers and other Cloud Operations engineers, resolving customer support tickets, and ensuring a positive customer experience.
The engineer will manage 24x7x365 cloud operations, respond to escalated customer service issues, set up backups, deploy software, upgrade systems, and perform routine maintenance tasks.
The role requires configuring and generating reports and alerts on Core Infrastructure, performing periodic security audits, and executing service requests with high quality.
Participation in an on-call rotation schedule is required.

Requirements:

Candidates must have strong communication skills and a strong command of English.
A minimum of 2 years of experience in Linux system administration (Ubuntu/CentOS) is required.
At least 1 year of experience with a cloud provider (AWS, Azure, or GCP) is necessary.
Knowledge of network issues, including firewall, routing, and load balancing, is essential.
Familiarity with writing scripts using Bash or Python is required.
Practical knowledge of MySQL and NoSQL (MongoDB) database systems as an administrator is necessary.
Experience in web server administration (e.g., Apache, Nginx) is required.
Exposure to ITIL processes is preferred.
A willingness to learn new technologies and the ability to work independently and as part of a team are essential.
Knowledge of DevOps tools such as Ansible, Terraform, and Python would be a plus.

The position is remote-first, allowing for a diverse team collaboration across the United States and India.
There are exciting growth opportunities available, as the company is building cutting-edge open source and cloud technology.
The salary range for this position is $30,000 to $65,000 USD annually, with the final salary based on the candidate's experience, skills, and location.
The company reviews performance regularly and may grant discretionary bonuses to eligible team members.
SearchStax promotes a diverse, equitable, and inclusive environment, ensuring all employees feel respected and valued.