Description:

SearchStax is seeking a Cloud Operations Engineer to join their Cloud team, providing technical support to customers and ensuring the availability and reliability of their search service.
The role involves managing and supporting the search-as-a-service platform, which includes installing, configuring, maintaining, supporting, and optimizing open source and custom-built software.
Responsibilities include collaborating with engineers to ensure high availability, resolving customer support tickets, and managing service incidents in a timely manner.
The engineer will set up backups, deploy software, upgrade systems, and perform routine maintenance tasks, either manually or through automation.
The position requires configuring and generating reports and alerts on Core Infrastructure using tools like Datadog or Zabbix.
The engineer will conduct periodic security audits and perform service requests with high quality by following Standard Operating Procedures.
Participation in an on-call rotation schedule is required.

Requirements:

Candidates must have strong communication skills and a strong command of English.
A minimum of 2 years of experience in Linux system administration (Ubuntu/CentOS) is required.
At least 1 year of experience with a cloud provider (AWS, Azure, or GCP) is necessary.
Knowledge of network issues, including firewall, routing, and load balancing, is essential.
Familiarity with scripting in Bash or Python is required.
Practical knowledge of MySQL and NoSQL (MongoDB) database systems as an administrator is necessary.
Experience in web server administration (e.g., Apache, Nginx) is required.
Exposure to ITIL processes is preferred.
A willingness to learn new technologies is essential.
Candidates should be able to work independently and as part of a team.
Knowledge of DevOps tools such as Ansible, Terraform, and Python is a plus.

The position is remote-first, allowing for a diverse team collaboration across the United States and India.
There are exciting growth opportunities available, as the company is building cutting-edge open source and cloud technology.
The salary range for this position is between $30,000 to $65,000 USD annually, with final offers based on experience, skills, and location.
The company reviews performance regularly and may grant discretionary bonuses to eligible team members.
SearchStax is committed to building a diverse, equitable, and inclusive environment for all employees.