Description:

SearchStax is seeking a Cloud Operations Engineer to join its Cloud team, providing technical support to customers and ensuring the availability and reliability of its search service.
The role involves managing and supporting the search-as-a-service platform, which includes installing, configuring, maintaining, supporting, and optimizing open source and custom-built software.
Responsibilities include collaborating with engineers to ensure high availability, resolving customer support tickets, and managing cloud operations in a global support team covering 24x7x365.
The engineer will set up backups, deploy software, upgrade systems, and perform routine maintenance tasks, either manually or using automation tools like Ansible.
The role requires configuring and generating reports and alerts on core infrastructure using tools such as Datadog or Zabbix.
Periodic security audits of the system and high-quality service requests are also part of the responsibilities.
The position includes participation in an on-call rotation schedule.

Requirements:

Candidates must have strong communication skills and a strong command of English.
A minimum of 2 years of experience in Linux system administration (Ubuntu/CentOS) is required.
At least one cloud provider experience (AWS, Azure, or GCP) is necessary.
Knowledge of network issues, including firewall, routing, and load balancing, is essential.
Familiarity with scripting using Bash or Python is required.
Practical knowledge of MySQL and NoSQL (MongoDB) database systems as an administrator is necessary.
Experience in web server administration (e.g., Apache, Nginx) is required.
Exposure to ITIL processes is preferred.
A willingness to learn new technologies and the ability to work independently and as part of a team are essential.
Knowledge of DevOps tools such as Ansible, Terraform, and Python would be a plus.

The position is remote-first, allowing for a diverse team collaboration across the United States and India.
There are exciting growth opportunities available as the company builds cutting-edge open source and cloud technology.
The base salary range for this role is $30,000 - $40,000 USD, with salary structures designed to evolve with job performance.
The company reviews performance regularly and may grant discretionary bonuses to eligible team members.
SearchStax promotes a diverse, equitable, and inclusive environment, ensuring all employees feel respected and valued.