Description:

Canonical is seeking a Cloud Support Associate Engineer to provide technical support for customers utilizing Ubuntu and open source products.
The role involves troubleshooting complex cloud environment issues, Linux kernel crashes, OS configuration problems, and root cause analysis.
Responsibilities include owning and managing support cases, contributing to knowledge base articles, drafting technical notices, and prioritizing tasks to meet SLAs.
The position requires regular communication with the team, setting customer expectations, and participating in weekend rotations.
The role is remote and based in AMER, EMEA, or APAC time zones.

Requirements:

Bachelor's degree in a technical field (Computer Science, MIS, Electrical Engineering, etc.) from an accredited college or university.
Experience in Linux troubleshooting, server administration, and strong knowledge of cloud computing concepts.
Familiarity with virtualization, containers, storage technologies, and networking.
Proficiency in programming fundamentals in languages like bash, Perl, Ruby, Javascript, C, or C++.
Ability to learn quickly, handle customer-facing roles, and travel as needed.
Strong written and verbal English communication skills and passing a background check.

Distributed work environment with biannual in-person team sprints.
Personal learning and development budget of USD 2,000 per year.
Annual compensation review and recognition rewards.
Annual holiday leave, maternity and paternity leave, and Employee Assistance Programme.
Opportunity to travel to new locations for company events.
Priority Pass and travel upgrades for long-haul company events.