Description:

Canonical is a leading provider of open source software and operating systems, particularly known for its platform, Ubuntu.
The company serves a diverse range of customers, including major public cloud and silicon providers, and is recognized for its global distributed collaboration model.
The Cloud Support Associate Engineer role is a remote position aimed at supporting customers using Ubuntu and open source products.
The position involves solving complex technical problems, managing support cases, and ensuring high customer satisfaction.
Responsibilities include providing technical support via various communication channels, maintaining knowledge base articles, drafting technical notices, and participating in a weekend working rotation.
The role requires continuous learning and understanding of the Ubuntu development process to set accurate customer expectations.

Requirements:

A Bachelor's degree or equivalent in a technical field from an accredited institution is required, with preferred majors including Computer Science, MIS, or Electrical Engineering.
Candidates must have experience with Linux troubleshooting and server administration.
Strong knowledge of cloud computing concepts is essential.
Basic hands-on experience with virtualization, containers, storage technologies, and networking is required.
Programming fundamentals in any language such as bash, Perl, Ruby, Javascript, C, C++, or Go are necessary.
Candidates should possess strong written and verbal English communication skills and the ability to learn quickly in a customer-facing role.
A background check is required, and the ability to travel is necessary.
Nice-to-have skills include experience with virtualized environments and active contributions to open-source projects.

Canonical offers a distributed work environment with opportunities for in-person team sprints twice a year.
A personal learning and development budget of USD 2,000 per year is provided.
The company conducts annual compensation reviews and offers performance-driven bonuses or commissions.
Additional benefits include recognition rewards, annual holiday leave, maternity and paternity leave, and an Employee Assistance Programme.
Employees have the opportunity to travel to new locations to meet colleagues and receive travel upgrades for long-haul company events.