Remote Cloud Support Engineer

Description:

• We are looking for a cloud support engineer who is excited to bring Pulumi’s cloud programming model to the world.
• You will be a part of realizing a vision where every developer can harness the power of the cloud.
• As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base.
• You will ensure the smooth operation and optimal utilization of our infrastructure-as-code platform.
• This is an excellent opportunity to work with cutting-edge technologies and be part of a fast-growing company at the forefront of our industry.
• You will provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts.
• You will troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics.
• You will collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues.
• You will actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• You will stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies.
• You will participate in on-call rotations to provide after-hours support when necessary.

Requirements:

• A Bachelor's degree in Computer Science, Engineering, or a related field is required.
• A minimum of 5 years of experience in a related field, with a strong focus on Infrastructure as Code, DevOps, and code or scripting is required.
• Proficiency in infrastructure-as-code concepts and tools, such as Pulumi, Terraform, Cloudformation, and CDK is required.
• In-depth knowledge of cloud service providers, including AWS, Azure, GCP, and Kubernetes is required.
• You must be comfortable authoring readable maintainable code in one or more of the following: Python, TypeScript, GO, or Java.
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues are required.
• Excellent communication skills, both written and verbal, with the ability to effectively convey technical concepts to both technical and non-technical audiences are required.
• You must be self-motivated and able to work independently as well as collaboratively in a team environment.
• Strong attention to detail and a commitment to delivering high-quality customer support are required.
• Certification(s) in relevant technologies, such as AWS Certified DevOps Engineer, Azure DevOps Engineer Expert, or Certified Kubernetes Administrator (CKA) are a plus.

Benefits:

• We offer competitive medical, dental, vision, and supplemental insurance, which is free for our direct employees to be on our insurance.
• Employees receive unlimited personal time off (PTO) and are encouraged to take at least 3 weeks off during the year in addition to the 13 US holidays we recognize.
• A 401K plan with employer match is available.
• We provide 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 weeks for the non-birthing parent or secondary caregiver.
• As a 100% remote-first company, we encourage asynchronous communication and autonomy, and provide an annual work from anywhere fund to help cover the employee costs of working remotely.
• We encourage a lifelong learning mindset and every employee is given an annual professional development budget.
• Employees earn equity in the company as part of our startup culture.
• We offer a monthly wellness fund to be spent on anything physical and/or mental wellbeing related, as well as a quarterly happiness fund to be used toward anything that makes our employees happy.