Description:

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint.
The company custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combination of staff augmentation and employer-of-record services.
One of their clients is a SaaS platform focused on cloud cost management and FinOps, which organizes billing and usage data from various cloud providers in real-time.
The Cloud Support Engineer will join the dynamic Customer Support Team and will be responsible for providing both internal and customer-facing technical support.
The role requires extensive experience in technical support, a deep understanding of cloud technologies (especially AWS, and preferably Azure and GCP), and expertise in Kubernetes.
The engineer will solve complex problems while ensuring customer success in optimizing their cloud infrastructure.
Responsibilities include becoming a product expert, helping customers build scripts and automation tools, developing and maintaining scripts using Python, and providing feedback to improve product functionality.

Requirements:

Advanced/fluent English skills are mandatory, with excellent written and verbal communication abilities.
Candidates must be comfortable working 9-5 EST, with flexibility to complete work as needed.
Strong experience as a technical support engineer, professional services engineer, or in a similar role is required.
Experience supporting a B2B SaaS application is essential.
Strong proficiency in AWS services, particularly in identity and access management, is necessary; GCP and Azure proficiency is a plus.
Demonstrated experience deploying and managing applications with Kubernetes, including EKS, GKE, and AKS, is required.
Proficiency in Python or alternative scripting/programming languages is necessary.
Candidates should possess excellent communication skills to convey technical concepts to both technical and non-technical audiences.
A continuous learner and critical thinker with a passion for solving complex technical challenges is essential.

As a Cloud Support Engineer at Ubiminds, employees are treated as full-time employees of the product-based company.
Full back-office support is provided, including career guidance, HR, and concierge services.
The company offers a remote-first policy, accommodating a distributed team.
Employees receive a MacBook for work purposes, eliminating the need to bring their own device.
There are growth opportunities through tech talks, chapter meetings, and remote happy hours for networking and fun.
Free English lessons with a native speaker are available to improve communication skills.
A candidate referral bonus is offered for promoting Ubiminds to tech friends.
Employees can access the Florianópolis headquarters, which includes amenities like weekly massages, snacks, soft drinks, and games.