Description:

At Portfolio BI, we are the leading global provider of data solutions and services to the investment management community.
We empower sophisticated buy-side firms to take control of their portfolio and operational data.
Our clients benefit from local technological expertise, seasoned financial experts, and our award-winning solutions and services, including PBI Axiom, PBI Vector, and PBI Stratus.
We ensure improved data workflow, data analytics, data governance, and data security for buy-side firms.
More than 175 top-tier hedge funds, asset managers, family offices, funds of funds, and institutional investors have trusted PBI’s technology for over 20 years.
As a Cloud System Engineer, you will provide engineering support across our UK and US clients.
You will manage support tickets within SLAs, escalate issues internally or with third parties, and perform daily reporting.
Your responsibilities will include monitoring cloud and on-prem infrastructure for our hedge fund and financial clients.
You will strive to improve day-to-day operations to reduce support to zero.
You will operate client environments as well as our infrastructure and develop and implement automation tools.
The working hours for this position are from 9 am to 5 pm Central European Time.

Requirements:

You must have experience monitoring and supporting complex environments in client-facing roles while following SLAs.
You should have experience working in a 1st and 2nd line role supporting cloud and on-prem environments, including Windows-based servers, desktops, Azure, Office 365, and Active Directory environment and applications.
Experience with Microsoft 365, including SharePoint, Teams admin, Exchange, and Defender 365, is required.
A basic understanding of IP networking, such as addressing, TCP/IP, subnets, VLANs, and routing, is necessary.
You should have basic support experience with switches, routers, WAN, firewalls, and proxies.
Experience working with support ticketing systems, documenting issues, and resolutions is essential.
A customer focus with excellent customer service and communication skills is required.
It is great if you also have automation and scripting experience, public cloud certification, or a computer or IT-related degree.

You will be part of an international team working on the latest technology and at the forefront of automation and innovation.
This is a fully remote role within Serbia.
We offer a private medical insurance package for you and your family.
You will receive 33 days of vacation days per year, including public holidays.
A permanent employment contract will be provided.
You will have access to training and coaching to support your professional development.
There is an opportunity to receive a yearly performance bonus.
The company sponsors professional certifications.
You will collaborate with talented, enthusiastic global teams.
Access to a comfortable office in the center of Belgrade is available.
Company lunches and socials are part of the benefits.