Description:

As a Consultant System Support Engineer, you will play a vital role in supporting the day-to-day operations of application systems.
This role involves actively contributing to incident management and gaining exposure to DevOps practices.
Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.
You will work with incident management processes and tools.
You will use complex application systems and navigate through them to debug business-impacting issues.
You will follow standards and best practices to enhance operational efficiencies, stability, and availability of the system.
You will utilize continuous delivery practices to evolve, support, and deliver high-quality software, providing value to end customers as early as possible.
You will work in collaborative, value-driven teams to build innovative customer experiences for our clients.
You will leverage your knowledge of different logging techniques for alerting, monitoring, and identifying the root cause of incidents.
You will derive meaningful reports and key performance indicators, setting up alerting and monitoring mechanisms for quicker incident identification and response.
You will apply the latest technology thinking from the Technology Radar to solve client problems.

Requirements:

You have experience with programming languages such as Java and .Net, and an understanding of cloud platforms like AWS, Azure, or GCP, as well as scripting languages such as Python and Powershell.
You understand how to use debugging tools and troubleshoot issues with code.
You have experience working with relational or non-relational databases.
You have experience with CI/CD tools such as Jenkins or Azure pipelines.
You have exposure to application monitoring tools such as DataDog, Prometheus, or Grafana.
You are comfortable with Agile methods such as Scrum and/or Kanban.
You have the ability to ensure that deliverables, including bug fixes and enhancements to the existing codebase, are of high quality and well-tested.
You possess strong communication and articulation skills, are proficient in English, and can confidently hold Q&A discussions with senior stakeholders.
You have a presence in the external tech community and willingly share your expertise through speaking engagements, contributions to open source, blogs, and more.
You are resilient in ambiguous situations and can approach challenges from multiple perspectives.
You are willing to be part of a rotation- and need-based 24x7 team and can handle multiple engagements.

There is no one-size-fits-all career path at Thoughtworks; your career development is entirely up to you.
The company balances autonomy with a strong cultivation culture, supporting your career with interactive tools and numerous development programs.
You will have teammates who are eager to help you grow and succeed in your career journey.
Thoughtworks values helping each other be our best, extending to empowering employees in their career paths.
Joining Thoughtworks means being part of a global technology consultancy that integrates strategy, design, and engineering to drive digital innovation.