Remote Conversational AI Engineer L3

Description:

• Twilio is seeking a Conversational AI Engineer L3 to join the End User Computing & Operations team.
• The role involves designing, developing, and implementing conversational bots to enhance business processes and operational efficiency.
• Responsibilities include collaborating with cross-functional teams to identify automation opportunities, gathering requirements, and delivering automation solutions.
• The engineer will design, develop, and deploy conversational AI solutions using platforms like Dialogflow and Microsoft Bot Framework.
• The position requires implementing and optimizing NLP algorithms and ML models to enhance virtual assistants' accuracy and responsiveness.
• The engineer will develop and maintain automation scripts and workflows to integrate AI capabilities into operations.
• Security and compliance considerations must be addressed in AI implementations, requiring close collaboration with security teams.
• Testing and debugging of AI applications to ensure reliability and scalability is essential.
• Documentation of AI architectures, processes, and best practices is necessary for knowledge sharing and system integrity.
• Staying updated with industry trends and advancements in AI bot technologies is crucial for enhancing solutions.

Requirements:

• Candidates must embody Twilio’s values and have a customer-centric mindset.
• Excellent communication skills, both written and verbal, are required.
• Proficiency in supporting endpoint security standards and adhering to defined controls is necessary.
• A Bachelor’s degree in Computer Science, Engineering, or a related field is required.
• A minimum of 5 years of experience in developing AI applications, particularly in conversational AI, is essential.
• Strong programming skills in Python, JavaScript, or Java are required.
• Experience with NLP frameworks and conversational AI platforms is necessary.
• Proficiency in scripting and automation tools for deployment and maintenance is required.
• Knowledge of AI/ML techniques for enhancing conversational interfaces is essential.
• Familiarity with version control systems, especially Git, is required.
• Strong problem-solving skills and the ability to analyze complex technical issues are necessary.
• Candidates should have expertise in various programming languages and tools like JIRA, Slack, and GitHub.
• Certifications such as ITIL v4 Foundation or similar, and advanced AWS, GCP, or Azure certifications are required.
• Flexibility to work in a 24/7 operation and travel between office locations as needed is necessary.

Benefits:

• Twilio offers competitive pay along with generous time-off policies.
• Employees receive ample parental and wellness leave.
• Comprehensive healthcare benefits are provided.
• A retirement savings program is available for employees.
• Additional benefits may vary by location, enhancing the overall employee experience.
• Twilio supports employees in building positive change in their communities through volunteering and donation efforts.