Remote Conversational AI Engineer L4

Description:

• As a Conversational AI Engineer L4 at Twilio, you will be responsible for designing, developing, and implementing conversational bots to streamline business processes and enhance operational efficiency.
• You will collaborate with cross-functional teams to identify automation opportunities, gather requirements, and deliver robust automation solutions.
• Your role will involve utilizing platforms like Dialogflow, Microsoft Bot Framework, or equivalent to design, develop, and deploy conversational AI solutions.
• Implementing and optimizing NLP algorithms and ML models to enhance the accuracy and responsiveness of virtual assistants will be part of your responsibilities.
• You will develop and maintain automation scripts and workflows to integrate AI capabilities into End User Computing operations.
• Ensuring security and compliance considerations are addressed in AI implementations by closely working with security teams.
• Conducting testing and debugging of AI applications to ensure reliability, scalability, and a seamless user experience.
• Documenting AI architectures, processes, and best practices to facilitate knowledge sharing and maintain system integrity.
• Staying updated with industry trends and advancements in AI bot technologies to enhance solutions.

Requirements:

• Must live and embody Twilio’s values, including a customer-centric mindset, excellent communication skills, and a passion for technology.
• Proficiency in supporting endpoint security standards and adhering to defined controls.
• Strong customer service and critical thinking skills, utilizing available resources effectively.
• Growth mindset, positive attitude, and documentation skills contributing to the knowledge base for self-service support.
• Experience using a ticketing system such as ServiceNow and strong organizational, time management, and communication skills.
• Flexibility to work in a 24/7 operation and travel between office locations as required.
• Humility, willingness to learn and grow, adaptability to a fast-paced environment, and focus on progress.
• Transparency, thoughtfulness, collaboration in business practices, and an automation-first mindset.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in developing AI applications, with a focus on conversational AI.
• Strong programming skills in languages like Python, JavaScript, or Java.
• Proficiency in NLP frameworks, conversational AI platforms, scripting, and automation tools.
• Knowledge of AI/ML techniques, version control systems, problem-solving skills, and collaboration abilities.
• Expertise in various programming languages, JIRA, Slack, power automate, GitHub, SAFe, SailPoint IdentityNow, ITIL v4, and advanced AWS, GCP, or Azure certifications.
• Desired qualifications include a Master’s degree, certifications in AI/ML, experience with cloud platforms, DevOps practices, UI/UX design principles, cybersecurity best practices, and previous experience in End User Computing or Operations environments.

Benefits:

• Competitive pay, generous time-off, ample parental and wellness leave, healthcare, retirement savings program, and more.
• Remote work opportunity based in Karnataka, Maharashthra, Telangana, Tamil Nadu, or New Delhi.
• Opportunity to be part of a globally anti-racist, anti-oppressive, anti-bias company that values diversity, equity, and inclusion.
• Empowerment to build positive change in communities through volunteering and donation efforts.
• Equal opportunity employer committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.