Remote Conversational AI Engineer L4

Description:

• As a Conversational AI Engineer L4, you will design, develop, and implement conversational bots to enhance business processes and operational efficiency.
• You will collaborate with cross-functional teams to identify automation opportunities, gather requirements, and deliver effective automation solutions.
• Your role involves using platforms like Dialogflow and Microsoft Bot Framework to create AI-driven concierge services.
• You will implement and optimize NLP algorithms and ML models to enhance the accuracy and responsiveness of virtual assistants.
• The position requires developing and maintaining automation scripts and workflows to integrate AI capabilities into End User Computing operations.
• You will ensure that security and compliance considerations are addressed in AI implementations by working closely with security teams.
• Conducting testing and debugging of AI applications to ensure reliability, scalability, and a seamless user experience is essential.
• You will document AI architectures, processes, and best practices to facilitate knowledge sharing and maintain system integrity.
• Staying updated with industry trends and advancements in AI bot technologies is crucial for applying relevant innovations to enhance solutions.

Requirements:

• A Bachelor’s degree in Computer Science, Engineering, or a related field is required.
• You must have 5+ years of experience in developing AI applications, particularly in conversational AI.
• Strong programming skills in languages such as Python, JavaScript, or Java are necessary.
• Experience with NLP frameworks (e.g., spaCy, NLTK) and conversational AI platforms (e.g., Dialogflow, Microsoft Bot Framework) is required.
• Proficiency in scripting and automation tools (e.g., PowerShell, Ansible) for deployment and maintenance is essential.
• Knowledge of AI/ML techniques, including supervised and unsupervised learning, is needed to enhance conversational interfaces.
• Familiarity with version control systems, especially Git, is required for collaborative development.
• Excellent problem-solving skills and the ability to analyze complex technical issues are necessary.
• Strong communication and collaboration skills are essential for effective teamwork in cross-functional settings.
• Expertise in various programming languages (Java, Perl, Python, C++, etc.) is required.
• You should have expert working knowledge with JIRA, Slack, Power Automate, GitHub, or similar technologies.
• Certifications such as SAFe for Teams, SailPoint IdentityNow professional, ITIL v4 Foundation, and advanced AWS, GCP, or Azure certifications in machine learning and APIs are required.
• Google Workplace professional Certification or similar certification is necessary.
• ITIL v4 Certification is also required.

Benefits:

• Twilio offers competitive pay along with generous time-off policies.
• Employees receive ample parental and wellness leave.
• Comprehensive healthcare benefits are provided.
• A retirement savings program is available for employees.
• Additional benefits may vary by location, ensuring a supportive work environment.
• Twilio encourages employees to engage in community service by supporting their volunteering and donation efforts.