Remote Data Analyst (Remote, Graveyard)

Description:

• We are looking for a passionate Data Analyst to join our team.
• The ideal candidate will be responsible for collecting, analyzing, and interpreting data to help drive our call center's decision-making processes.
• This role requires a combination of strong analytical skills, technical proficiency, and the ability to present data insights effectively.
• Key responsibilities include gathering data from various sources, conducting detailed data analysis, and identifying key performance indicators (KPIs), trends, and outliers.
• The Data Analyst will develop and maintain comprehensive dashboards and reports to visualize KPIs and other relevant metrics using tools such as Excel and Google Sheets.
• Monthly management reports and presentation materials will be prepared on various topics using PowerPoint and Google Slides.
• The role involves ensuring the quality and accuracy of imported data and collaborating with quality assurance analysts when necessary.
• The Data Analyst will work with management to prioritize business and information needs and support the data warehouse in identifying and revising reporting requirements.
• Responsibilities also include ensuring data accuracy, completeness, and consistency across different systems, performing data validation, and establishing data collection systems.
• The candidate will identify, analyze, and interpret trends or patterns in complex data sets and locate new process improvement opportunities.

Requirements:

• A Bachelor's degree in Computer Science, Information Systems, Mathematics, Statistics, or a related field is required.
• Proven working experience as a Data Analyst or in a similar role is necessary.
• Technical expertise regarding data models, database design development, data mining, and segmentation techniques is essential.
• Proficiency in using statistical packages (e.g., Excel, SPSS, SAS) for analyzing datasets is required.
• Experience with reporting packages (e.g., Business Objects), databases (e.g., SQL), and programming (e.g., XML, Javascript, ETL frameworks) is needed.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy are crucial.
• Excellent verbal and written communication skills are required.
• Familiarity with call center operations and metrics (e.g., average handle time, first call resolution) is a plus.
• Proficiency in data visualization tools and software such as Excel, Google Sheets, PowerPoint, and Google Slides is necessary.
• Proficiency in using automation and AI is preferred.
• Strong knowledge of and experience with reporting tools and data visualization (e.g., Tableau, PowerBI) is required.
• High-level experience in methodologies and processes for managing large-scale databases is essential.
• The ability to work with stakeholders to assess potential risks and translate business requirements into non-technical terms is necessary.
• Experience in managing master data, including creation, updates, and deletion is required.
• High attention to detail and strong organizational skills are essential.
• The candidate must be a quick learner and able to manage multiple projects simultaneously.
• Availability for scheduled and ad-hoc calls/meetings/chats during weekdays working hours is required.
• A quiet workspace conducive to video meetings and calls is necessary.
• Access to a reliable high-speed Internet connection of at least 25MBPS is required.
• Double monitors are preferred but not required.

Benefits:

• The position offers the flexibility to work from home.