Description:

Wealthsimple is seeking a Data Scientist for the Customer Experience (CX) Data Science & Engineering team, which focuses on delivering advanced analytics to enhance customer experience.
The Data Scientist will be responsible for developing and executing advanced machine learning and artificial intelligence models that inform key product decisions.
Key responsibilities include developing predictive models for agent demand forecasting, ticket analysis, and optimal queuing for agent-ticket assignments.
The role also involves contributing to the CXO data mart, ensuring data quality and accessibility, and developing dashboards to monitor CXO KPIs and other relevant metrics.
The Data Scientist will provide business intelligence and data science support for experimentation, campaigns, and the implementation of new predictive models.
Collaboration with cross-functional teams, including CXO leadership, is essential to align data initiatives with business priorities.

Requirements:

Candidates must have a strong understanding of data science principles and methodologies, including predictive modeling and data visualization.
Experience with data mart architecture/design, management, and data quality assurance is required.
Proficiency in tools such as dbt, airflow, AWS, and Python is necessary.
Knowledge of GitHub, including version control and creating pull requests, is expected.
Candidates should have an understanding of key customer service metrics and ticket data.
The ability to translate business needs into data-driven solutions is essential.
Excellent communication and interpersonal skills are required for effective collaboration with cross-functional teams.

Wealthsimple offers a competitive salary along with top-tier health benefits and life insurance.
Employees can participate in a retirement savings matching plan using Wealthsimple Work.
The position includes 20 vacation days per year and unlimited sick and mental health days.
Employees receive up to $1,500 per year towards wellness and professional development budgets.
The company provides a 90 days away program, allowing employees to work internationally in eligible countries for up to 90 days per calendar year.
Wealthsimple promotes a variety of peer and company-led Employee Resource Groups.
Company-wide wellness days off are scheduled throughout the year.
The team operates remotely, with over 1,000 employees across North America.