Remote Data Scientist, CXO Data Science - (Remote - Canada)

Description:

• Jobgether is seeking a Data Scientist, CXO Data Science for a remote position in Canada.
• This role is ideal for individuals who thrive in a fast-paced, data-driven environment focused on enhancing customer experience through AI and machine learning.
• The Data Scientist will develop predictive models, ensure high data quality, and create dashboards to support business decisions.
• Responsibilities include building and maintaining predictive models for forecasting, ticket routing, and customer service optimization.
• The candidate will develop and manage a centralized CXO data mart, ensuring high standards of quality and accessibility.
• The role involves creating and refining dashboards to track KPIs related to customer service performance, cost efficiency, and revenue.
• The Data Scientist will support experimentation, campaign analysis, and the implementation of new data science initiatives.
• Collaboration with stakeholders across teams is essential to ensure alignment between data solutions and business objectives.

Requirements:

• Candidates must have a solid foundation in data science methodologies, including predictive modeling and data visualization.
• Experience in managing data architecture and ensuring data quality across complex datasets is required.
• Proficiency in tools and platforms such as dbt, Airflow, AWS, Python, and GitHub is necessary.
• Familiarity with customer service metrics and a working knowledge of ticketing data is expected.
• The ability to turn business problems into data-driven strategies with clarity and precision is essential.
• Strong communication skills and a collaborative mindset are required for this position.

Benefits:

• The position offers a competitive salary along with top-tier health, dental, and life insurance coverage.
• A company-matched retirement savings plan is included as part of the benefits.
• Employees receive 20 vacation days per year, plus unlimited sick and mental health days.
• Up to $1,500 annually is available for wellness and professional development.
• The company has a work-from-anywhere policy for up to 90 days in eligible countries.
• Employees have access to vibrant Employee Resource Groups and inclusion programs.
• Regular company-wide wellness days are provided to promote employee well-being.