Remote Database Reliability Engineer - Postgres / MySQL

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Description:

  • We are currently seeking a Database Engineer to join our Database SWAT team (Software Action Team).
  • The Database SWAT Team ensures the production stability of our customer application(s) and infrastructure services from an operations perspective.
  • Our engineers are responsible for production stability and act as the last level of support for our customers, both internal and external.
  • The ideal candidate should have a background in database technologies, performance analysis, and troubleshooting skills.
  • The candidate must have a passion for addressing issues in complex systems running under dynamic, real-world loads.
  • You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers.
  • In this role, you will support the infrastructure by learning the platform from end to end.
  • Responsibilities include developing automation tools to facilitate and improve day-to-day operations.
  • You will become a Subject Matter Expert (SME) in production triage and gain broad knowledge across ServiceNow's application and codebase.
  • You will work with all groups within Engineering/Operations and groups outside of Operations, such as Customer Support.
  • You will learn how to identify bugs and solve challenging performance issues quickly.

Requirements:

  • You must have 4+ years of performance engineering/database experience with PostgreSQL, MySQL, and MariaDB.
  • You should have 4+ years of experience supporting or testing large-scale web-based distributed applications.
  • You need 4+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution.
  • Unix skills are required, including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions.
  • Strong problem-solving and analytical skills with an aptitude for learning new technologies are essential.
  • An eagerness to learn everything about the ServiceNow Platform is crucial.
  • Desired skills include experience with Postgres and MySQL query tuning and database performance optimization.
  • Experience with the ServiceNow platform, scripting, tuning, and troubleshooting is highly preferred.
  • Basic shell scripting, Python, and Javascript skills are desired.
  • A good understanding of schemas, table spaces, indexing, and database performance optimization is necessary.
  • Familiarity or knowledge of CentOS/RedHat operating system is a plus.
  • Formal experience on a DevOps or Performance or support team supporting a Web-Based application is desired.

Benefits:

  • ServiceNow is committed to creating an inclusive environment where all voices are heard, valued, and respected.
  • Employees can work remotely or in a flexible work environment.
  • ServiceNow is recognized as one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companiesâ„¢.
  • The company encourages candidates from non-traditional backgrounds to apply, valuing transferable skills and experiences.
  • ServiceNow leads with flexibility and trust in their distributed world of work.
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