Description:

Timescale is hiring a Database Support Engineer for their international team, focusing on providing deep technical support and customer interaction.
The role requires candidates to have experience with relational databases, particularly PostgreSQL, and a strong willingness to learn about TimescaleDB.
This is a full-time, remote position based in Costa Rica, ensuring time zone coverage for the team.
The work schedule consists of 5-day, 8-hour shifts from Monday to Friday, covering Mountain and Pacific North American time zones.
Responsibilities include managing support cases, developing customer relationships, and continuously seeking improvements in products and processes.

Requirements:

A Bachelor’s degree in computer science, information systems, or equivalent experience is required.
Candidates must have relational database experience at scale, including administration, data modeling, and query optimization.
Experience with PostgreSQL is a strong plus, along with prior technical support experience with external customers.
A strong aptitude for understanding and learning new software products is necessary.
Candidates should possess strong communication skills, demonstrating patience and empathy when troubleshooting complex technical concepts.

Timescale offers flexible PTO and family leave to support work-life balance.
Employees enjoy Fridays off in August as a special perk.
The position allows for full remote work from almost anywhere.
Stock options are provided as part of the compensation package.
A monthly WiFi stipend is included to assist with remote work expenses.
Professional development and educational benefits are available to encourage continuous learning.
Premium insurance options are offered for employees and their families in the US.