Remote Database Support Engineer - US West

Description:

• Timescale is hiring a Database Support Engineer for their global team, focusing on providing deep technical support and daily customer interaction.
• Candidates should have extensive experience with relational databases, particularly PostgreSQL, and be able to quickly understand TimescaleDB.
• The position is fully remote, with a preference for candidates in the US West Coast, Pacific Standard Timezone (PST).
• This is a permanent weekday role with 5-day, 8-hour shifts from Monday to Friday.
• Responsibilities include managing support cases, developing customer relationships, and continuously seeking improvements in products and processes.

Requirements:

• A Bachelor’s degree in computer science, information systems, or equivalent experience is required.
• Candidates must have relational database experience at scale, including administration, data modeling, and query optimization.
• Experience with relational databases, especially PostgreSQL, is a strong plus.
• A background as a technical support professional with external customers is necessary.
• Candidates should possess a strong aptitude for understanding and learning new software products.
• Strong communication skills, patience, and empathy are essential for troubleshooting complex technical concepts.

Benefits:

• Timescale offers flexible PTO and family leave.
• Employees enjoy Fridays off in August.
• The position allows for full remote work from almost anywhere.
• Stock options are provided as part of the compensation package.
• A monthly WiFi stipend is included.
• Professional development and educational benefits are available.
• Premium insurance options for employees and their families are offered for US employees.