Remote Desktop Support Engineer I

Description:

• The Desktop Support Engineer I position at JustAnswer involves enhancing global IT support by providing high-quality support for offices and remote employees.
• Responsibilities include desktop/laptop support, managing IT services like Microsoft 365, antivirus, and patch management.
• The role also involves tracking equipment and licenses, coordinating setup and breakdown of computer and system accounts, and responding to IT questions and issues.
• The position offers opportunities for career advancement in IT and collaboration with the Technical Operations team and other IT members.

Requirements:

• Candidates should have 1-2 years of experience in IT helpdesk or tech support for a global organization.
• A passion for team improvement and fostering a learning environment is essential.
• Strong communication skills and experience in VPN configuration, Network Management, Active Directory, onboarding, and VM server management are required.
• Proficiency in Security Management, global enterprise antivirus, and patch management is necessary.
• Experience with Microsoft-centric networks, Windows devices, Office 365, and some Apple Macintosh support is preferred.
• The ability to juggle multiple projects and support remote offices and employees is crucial for this role.

Benefits:

• The position offers the opportunity to work with a San Francisco-based company founded in 2003 that helps people by connecting them with verified and vetted Experts.
• JustAnswer provides round-the-clock access to various professionals and has helped millions of customers worldwide.
• Joining the team means being part of a company that values being smart, fun, and getting things done, celebrating success together.
• JustAnswer's mission is to make the world a better place by connecting members with verified Experts to answer life's questions and solve problems.
• The company embraces workplace diversity and is committed to attracting and developing an engaged and inclusive workforce.