Remote Digital Success Web Developer

Description:

• GitLab is an open core software company that develops an AI-powered DevSecOps Platform used by over 100,000 organizations.
• The Digital Success Web Developer will be part of GitLab's Digital Success team, focusing on developing and enhancing digital tools and platforms for the long-tail customer base.
• This role is essential for creating scalable, digital-first customer success solutions that drive product adoption, customer retention, and expansion.
• Responsibilities include designing, developing, and maintaining web-based tools for digital customer success initiatives, such as digital onboarding and customer education programs.
• The developer will create innovative features for digital platforms, emphasizing automation and user engagement.
• Collaboration with various teams, including Marketing, Product, Support, and Sales, is required to align web applications with customer success objectives.
• The role involves participating in the design of a customer health scoring system and leading projects to optimize digital-first programs.
• Staying updated on emerging technologies and mentoring junior developers are also key aspects of the position.

Requirements:

• Candidates must have experience in web development, particularly in developing and maintaining web applications.
• Expertise in HTML5, CSS3, JavaScript, and server-side languages and frameworks is required.
• Familiarity with Adobe Creative Suite apps, such as Photoshop and Illustrator, for web asset creation is necessary.
• Professional experience with GitLab and coding standard processes for collaboration is essential.
• A proven ability to develop web applications that effectively communicate complex product features and engage users is required.
• Strong project management skills and excellent communication abilities are necessary, along with creative problem-solving skills.
• Demonstrated experience in automating processes within web platforms and improving the scalability of digital tools is expected.
• A proactive and innovative mindset with the ability to work independently and as part of a team is essential.

Benefits:

• GitLab offers a remote work environment, allowing team members to work from various locations globally.
• The company provides a compensation calculator to view the full job description and compensation details.
• GitLab is committed to being an equal opportunity workplace and an affirmative action employer, ensuring a diverse and inclusive work environment.
• The company has policies in place to support recruitment, employment, career development, and advancement based solely on merit.
• GitLab promotes a culture of respect and does not tolerate discrimination or harassment based on various protected characteristics.