Remote DxP Support Engineer (Drupal,PHP)

Description:

• The DxP Support Engineer will assist customers by addressing and resolving their data and/or product interface challenges.
• This role requires using problem-solving, critical thinking, and multitasking skills to provide a world-class support experience.
• The engineer will create and update team Knowledge-Base articles, Troubleshooting Guides, FAQs, and other support-related collateral.
• A detailed understanding of the product architecture, technical components, and application functionality is essential.
• The position also involves developing leadership skills through curiosity, ownership of issues, mentoring, and the courage to challenge the status quo.

Requirements:

• A Bachelor's degree is preferred, ideally in Computer Science, Information Technology or Systems, or a related field.
• A minimum of 3 years of experience in a technical support organization or similar is required.
• Exposure to SaaS products, cloud technologies, and technical troubleshooting is a plus.
• A clear understanding of the LAMP stack and comfort using the command line/bash is necessary.
• Experience in site development, PHP development, and/or demonstrable Drupal 7/10 skills is a plus.
• Strong communication skills are required to convey information clearly, both written and verbal, to a variety of audiences, including technical and non-technical customers.
• The candidate must have the ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions.
• Strong analytical and problem-solving skills with a customer-centric approach are essential.
• Familiarity with support ticketing systems, CRM software, and other relevant tools is required.
• Availability during standard US business hours is necessary, with timings that may vary based on Daylight Saving Time.

Benefits:

• Acquia offers a genuinely fun place to work with a tight-knit team and opportunities for collaborative work.
• The company provides opportunities to constantly learn and grow technical skills while solving sophisticated challenges involving cloud technology.
• Acquia emphasizes work/life balance, offering paid quarterly on-call and a liberal vacation policy.
• Core benefits include competitive healthcare coverage, wellness programs, take-it-when-you-need-it time off, parental leave, recognition programs, and much more to help employees maintain a healthy body and mind.